HealthTapReviews of healthtap.com

We did have a terrible time getting back into the app after our young adult family member had our 1st appointment with this new telehealth company - and now we can't get in. We first emailed about this last night, and received no response. The first people we talked to today at tech support couldn't help, either - new email acounts, logging out, etc, wouldn't work either....and I'm not feeling well....maybe tomorrow! Nice idea, otherwise...and we did like the first physician we talked to. BUT we had to ask for assistance getting into that as well - and we're fairly tech oriented. So, we appreciate this service, everyone we talked to was nice, but LOTs of troubling getting into it, despite tech experience.

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question is limited to 250 characters. You ask, get an answer, and done. Where is dialogue? Clarification of question? I just deep down can’t trust the answers or doctors.

Terrible service. It can be good, if you get a good doctor, but that's the trick. You can wait for hours and sometimes when you finally get someone, it's a Dr. that is hard to understand or trust.

I liked the doctor on health Tap my issue is with the app and the deceptive advertising. Frist of all they don't actually take any insurance but tell you to pay for your visit first while they bill you insurance but never actually bill you insurance so you can't even get credit for your deductible or out of pockets expenses. there is not way to send you health records to another provider. its either pay 129 for 10munites or 44+59 every 3 months to get regular primary care. if you don't have insurance its fine but if you do just go to a regular dr office.

Just in one area...I answer questions in the Learn and Teach section. After answering the question, when I click the back button, I'm returned to the top of the question list, and have to start over at the top, but also type in my specialty again. This might be OK after answering the first question of the many, but after scrolling down 30 or so questions to find one to answer, answering it, then returning, it is quite time consuming to start over, enter the category of my expertise, scroll down 30 questions to find the next one. Its gotten so cumbersome that I've stopped answering questions.

Still waiting after 2 days for a response to a 'free' question. Decided to take advantage of the 30 day trial for a paid subscription for faster answers. Asked a new question and learned that a) only the primary care docs are free -- everything else gives you a modest discount. And even there, I couldn't seem to connect to a doctor. Just got sent to a list of questions similar to mine. So I canceled my free trial after a couple of hours. A question I'd asked a few months ago DID get an answer (fairly quickly, IIRC) ... which made it pretty obvious that he hadn't actually read the question since the answer was not relevant. And the 150 character limit for your questions makes it impossible to give any sort of detail, making the odds of an accurate answer even lower.

I attempted to use this service for a bad skin irritation on my legs. After I paid the $54 fee, I was hooked up with a Facial Plastic Surgeon in California. Really?? I thought it was a mistake. So I ended the chat and they kept my money. I'm still miserable and now $54 poorer. I did receive a transcript about what to do and to call back if I still have a problem. I am already at that point (I still have the problem) and didn't need to pay $54 for advice I can get off the internet for free. Horrible. Horrible. Horrible. Update: This company did contact me and try to make ammends for which I appreciate. The whole situation was bad and happened at a bad time. I'm thankful that they cared to at least try to make things right.

Paid $49 and what all I got was a very generic consultation. Medical advices like there should be free of charge. I would not racommed it.