Fanny A.
Awful experience in getting back my results
I ordered on health lab before and everything went well until my last order. I was just doing a checkup (wellness panel) and it was a nightmare. I went to the lab, and they pulled an old fulfilled prescription and did the wrong test on me. Granted I had not brought the printed requisition (I never had to before), I still do not know how they accessed the old one and how it was completed (knowing that no one paid for it ?). So I had to go back to the lab and redo the testing. Which I did, bringing this time the form, the lab technician couldn't find the order (when healthlab website specifies that we can go to any labcorp). She had to manually type in everything and somehow messed up my name when It was correctly spelled on the form. She used my middle name which wasn't on the requisition instead of my first name. Fast forward to a few days later, my results aren't showing up and healthlab pretty much tell me they are lost. They said they investigated but couldn't reach labcorp. There was no way I was doing the collection a 3rd time, so I called LabCorp myself. Low and behold I got someone right away and in 2 minutes they found my results. Then It was 3 days of back and forth from LabCorp and healthlab to get the results released (since they had to get the name fixed). I asked health lab for a partial refund or anything they could do since it had been such a hassle to get my results AND that I basically had to do their job and investigate with LabCorp to find my own results. They denied it, they only said they might be able to get me a coupon for a future order, I'm not even sure I will order again from there. So long story short, their customer service wouldn't offer anything for a bad experience and a huge waste of time (amount of time I had to spend on the phone to get my results), and they can "lose" your results.