HealthLabs.comReviews of healthlabs.com

Ended up having to cancel my order. Received a quick response from customer service and a quick refund. Would use them again.

The whole process from searching for the right test to payment and receiving the lab requisition form was so smooth. There's an option to fax the form directly to the lab. Very highly recommend. The amount of time it would have taken my dad's doctor to justify and order these tests makes utilizing health labs a no brainer.

Thanks a bunch!

Excellent and thrust service, very easy to pay and obtain the results.

Great experience, quick and professional.

When we signed up to get the testing done we were told that it would take up to 1-3 business days. Since the blood draw was done on a Friday I accepted that results probably wouldn’t be in until at least Tuesday. Well Tuesday came and went and nothing. So I called in and was told there were no results and that I would have them by end of day next day. Well Wednesday came and went and still nothing so I call again and again I am told that I should have results by end of the day. But if not to call back the next day and the would push the lab to get results quicker. I was also told at this time that since the testing I was having done wasn’t a super specific that there was no reason that I shouldn’t have results by end of day. We’ll surprise surprise nope no real suits. I call back the next morning early to get things moving and then am told that because I’m getting a specific test done that it could take a day or two more. The person on the phone told me that she would push things through and that I should hopefully get results within 24 hours and that I would receive and email letting me know the lab got the push. The email came towards the end of the day to which I was told 10 business days. At this point I’m pissed because every time I’ve called I’ve been told “Oh just wait one more day.” I don’t have one more day I needed those results asap and the fact that no one I talked to seemed to have any idea how the lab actually works. At this point the test results are obsolete to me. It’s too late. But when I needed someone to give me an accurate answer none were given. I was told to call back and call back and honestly it’s pure incompetence. If I had been told up front how long this would have taken and the hoops I would have had to jump through I would have said no thanks and moved on to the next thing. Instead I have wasted my time and I have wasted my money neither of which is an acceptable way to run a business.

Organized. There was a delay but they came out to explain the situation and took it under control. The pathologist were really nice and helpful. Results were in within 24 hours. Overall a very good experience.

They were very quick and they explain the test in a very easy and informative way.