Health Genom Reviews | Read Customer Reviews of healthgenom.com

Health Genom Reviews | Read Customer Reviews of healthgenom.com

Health Genom reviews

152 approved reviews, newest moderated first

A L.
Nov 15, 2025
How do i cancel my subscription
How do i cancel my subscription, there is no home page????
Response from Health GenomNov 22, 2025
Hello, Thanks for reaching out. It sounds frustrating not being able to find your way around, so let me clarify how access works. The service is accessed through your online account, and cancellation is always available directly from the account settings. There is no separate app home screen, which may be why it looks confusing. We would like to check your account and guide you through the steps if anything is unclear. Please reply to the Trustpilot information request or contact us at [email protected], so we can help you sort this out. -Health Genom Team
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Cheryl
Oct 29, 2025
SCAM!!!!
I agree with the comments for this company. I’ve been trying to cancel my account and just going in circles answering their survey. My credit card company has even asked me to reach out to this company to cancel the hold but they have no phone number or email where I can submit a request.
Response from Health GenomOct 29, 2025
Cheryl, Thank you for your review. We are sorry to hear about your experience. While we do not offer phone support, you can always reach our support team via our help page (www.intercom.help/health-genom) or directly by email. Please reply to the Trustpilot information request or contact [email protected], so our team can locate your account and verify the cancellation status. – HealthGenom team
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Gloria
Oct 24, 2025
Cancelar Suscripcion
inicialmente baje de peso pero actualmente tengo mas peso no deseo continuar con su plan y no he conseguido cancelar la suscripción. No hay forma de cancelar. Todos los intentos me llevan a las recetas. A pesar de que solicite recetas repetitivas nunca las obtuve.
Response from Health GenomOct 24, 2025
Gloria, Gracias por tu reseña. Lamentamos que tu experiencia no haya sido la esperada y entendemos tu frustración al intentar cancelar la suscripción. Nos gustaría revisar tu caso para entender qué ocurrió y asegurarnos de resolverlo correctamente. Por favor, responde a la solicitud de información de Trustpilot o escríbenos directamente a [email protected] con el correo electrónico utilizado al registrarte, para que podamos localizar tu cuenta y hacer seguimiento una vez completada la revisión. – Equipo HealthGenom
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nevia R.
Oct 23, 2025
DISONESTI ! Sto cercando di annullare l'iscrizione
Sto cercando di annullare l'iscrizione, credevo di averlo già fatto ma continuano ad addebitarmi ben 66.00euro da 33 che ho pagato la prima volta! premetto che non ho nemmeno usufruito dell'acquisto perché non mi sodisfaceva e dunque ho subito disdetto l'abbonamento sapendo di aver buttato 33euro (colpa mia) ma ora mi sono accorta che mi hanno già addebitato per ben 3 volte 66euro di spesa!!! E' difficile contattarli e io non so più come uscirne ...TRUFFA!!!!!
Response from Health GenomOct 24, 2025
Nevia, Grazie per la tua recensione. Ci dispiace sapere dei prelievi ripetuti e delle difficoltà riscontrate nella cancellazione - capiamo perfettamente la tua frustrazione. Sembra che la tua richiesta di annullamento iniziale non sia stata completata correttamente e vogliamo verificare il tuo account per chiarire cosa sia successo e risolvere la situazione. Ti preghiamo di rispondere alla richiesta di informazioni di Trustpilot oppure di contattarci direttamente all’indirizzo [email protected] utilizzando l’e-mail con cui ti sei registrata, così il nostro team potrà individuare il tuo account e ricontattarti una volta conclusa la verifica. – Il team HealthGenom
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Olga P.
Oct 19, 2025
This is a scam
This is a scam. I signed up to try their offering and did not find any value in it. It was immediately suspicious, as I didn't get any subscription notification in my email. Their website does not look legitimate. They were just trying to charge me for another six months, and here is the message I received while trying to cancel my account. "Warning! Don't lose money! If you leave HealthGenom.com, it will cost you 660$ when you'll come back! If you leave HealthGenom.com now, then we will charge you 660$ when you come back! That way you would lose a lot of money!!! You currently pay only 132$ / 6 months! Better stay with us, keep on losing weight and save yourself from expensive fees!"
Response from Health GenomOct 20, 2025
Olga, Thank you for your review. We’re sorry to hear that your experience left you with doubts about our service. The message you saw during cancellation is a standard automated warning meant to inform users about current pricing compared to future rates - it does not trigger any additional charges or penalties. We take your feedback seriously and would like to review your account to make sure all charges are accurate and your cancellation is properly processed. Please reply to the Trustpilot information request or contact us directly at [email protected] so our team can verify and follow up with you. – HealthGenom team
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Maria J.
Oct 18, 2025
Prélèvements à répétition non…
Prélèvements à répétition non souscrits. Scandaleux
Response from Health GenomOct 20, 2025
Maria, Merci pour votre avis. Nous sommes désolés d’apprendre les prélèvements répétés - ce n’est pas l’expérience que nous souhaitons offrir. Afin de pouvoir examiner la situation correctement, veuillez répondre à la demande d’informations envoyée via Trustpilot ou nous contacter directement à [email protected]. Notre équipe analysera votre dossier et reviendra vers vous une fois l’enquête terminée. – Équipe HealthGenom
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Liz C.
Oct 16, 2025
Fraud!!!
The customer service and website are awful. I have tried to cancel my account on several different occasions. The steps provided are inaccurate, or they refuse to let you cancel. When I reached out to customer service, I got an AI response but not an answer to my question. I believe this "company" is a scam. I will report them for fraud.
Response from Health GenomOct 17, 2025
Liz, Thank you for your review. We’re sorry to hear about the difficulty you faced trying to cancel and the frustration with our support communication - that’s not how the process should feel. While automated responses can appear first informing about the support team handling a high volume of cases, each request is reviewed by a human agent regardless. We’d like to investigate your case to understand what went wrong and ensure it’s resolved properly. We have requested for your sign-up details via Trustpilot, or you can contact us directly at [email protected] with the email address used during sign-up so our team can review your case and follow up with an update. – HealthGenom team
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Gizelle
Oct 9, 2025
Don't even think of the trial. BIG SCAM
An update from my case, the company is still ignoring my request and they don't refund the ILLEGAL CHARGE. Don't bother to try even the trial, the cancellation is impossible. They charged me 150AUD and as they reactivate your account anytime they like, they may charge me again. While you're on the system, they keep stealing from you. HUGE SCAM!!! Customer service ZERO. Still claiming that activation wasn't cancelled!!!!!
Response from Health GenomOct 9, 2025
Gizelle, Thank you for your follow-up. We understand your frustration and regret that this situation has caused further concern. Unfortunately, we still haven’t received the information from you that we need to locate your account. In order to locate your account we need the email address you have used at sign up and/ or your user ID. To review your case properly, please reply to the Trustpilot information request or email us directly at [email protected]. Once we have this, our team can complete the investigation and follow up with you. – Health Genom team
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