HeadwayReviews of headway.co

Response from HeadwayJul 11, 2026

Hi, Thank you for sharing this feedback. We’re glad the issue was ultimately resolved, but we understand that waiting longer than expected and dealing with cost confusion can be frustrating. We appreciate you taking the time to share your experience, and we’ll use this feedback as we continue improving the support process. – Adam

Response from HeadwayJul 9, 2026

Hi Philip, We’re sorry to hear this concern. Feedback about provider conduct and care quality is taken seriously, and we want to make sure concerns like this are reviewed by the appropriate team. Please reach out here with any additional details so we can look into this further: https://care.headway.co/contact – Adam

Response from HeadwayJul 7, 2026

Hi Al, We’re sorry for the frustration. We know email frequency preferences can vary, and you should be able to unsubscribe or manage email preferences using the link at the bottom of the emails you receive from us. Thanks for sharing this feedback. – Adam

Response from HeadwayJul 7, 2026

Hi Jan, Thank you for sharing this feedback. We understand how important it is to get timely help when questions or issues come up, especially when you’re trying to keep things moving in your practice. We hear your point about wanting easier access to live support, and we’ll share this with the team as we continue improving the provider support experience. – Adam

Response from HeadwayJul 3, 2026

Hi Daniel, Thank you for sharing this feedback. We hear you on wanting more referrals and a dashboard that’s easier to navigate — both are important parts of the provider experience. We appreciate you calling this out and will share it with the team as we continue improving Headway. – Adam

Response from HeadwayJun 30, 2026

Hi Anne, We’re sorry to hear insurance issues have continued to come up. That kind of repeated friction can be frustrating, and we know accuracy matters when you’re trying to manage care and your practice smoothly. We’d like to better understand what’s happening and get this in front of the right team. Please reach out through our support form here: https://care.headway.co/contact

Response from HeadwayJun 30, 2026

Hi Jazmin, We hear you on the Medi-Cal gap and the extra friction it can create in the workflow. Payer coverage, account setup, and referral flow all have a real impact on the provider experience, and this is helpful feedback for our team. We appreciate you taking the time to share what would make Headway more useful for your practice.

Response from HeadwayJun 26, 2026

Hi Melissa, Thank you for sharing this thoughtful feedback. We’re glad to hear our support team has been kind and responsive when these issues come up, but we understand how frustrating it is to spend extra time resolving insurance verification concerns that should be accurate from the start. We appreciate you calling this out, and we’ll make sure this feedback is shared with the right team as we continue working to improve the experience.