Alexander
Great Service
Great service overall. The video platform uses a lot of resources, so video quality sometimes drops if I take an appointment on my phone, but otherwise no issues. The appointment reminders are nice, too.

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Showing 1,508 reviews with 5 stars · Clear filters
Alexander
Great service overall. The video platform uses a lot of resources, so video quality sometimes drops if I take an appointment on my phone, but otherwise no issues. The appointment reminders are nice, too.
Brett V.
Headway took my call during a tough time and I spoke to a live person who checked my insurance information, listened to my preferences and set me up with an in person meeting later that same week. The billing has been consistent and fair, the therapist has been fantastic and the Headway website is easy to change appointments, notify my therapist or to see what sessions have been billed. Could not ask for a better service.
Ohio C.
Headway does all the work for me. All I had to do was provide my insurance information and a card for payment. I can easily switch between my Flexible Spending Account as the payment method to a different card if I choose to do so.
Valerie
Finding exceptional counseling care was simple, efficient, and provided complete provider information (& not just data). I wish I had done it much sooner!
SARA P.
I highly recommend Crystal with Headway. She was always very professional and knows what she is doing. Very satisfied.
Jane S.
Great communication between therapist, client and Headway!
Jean W.
Responsive and informative response to my question!
Susan L.
Headway is a great place to get help with billing and managing new clients. headway has wonderful support people who keep you on track the entire way through your application and information you need to provide for credentials. There is a wonderful library of knowledge available to therapists to help them write good treatment notes, write a short biography for clients, how to set up a calendar, etc.