HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
Rebecca M.
One word. Seamless, for both provider and clients ! Thank you for excellent customer service response time. With Gratitude.
Response from HeadwayJul 3, 2026
Hi Rebecca, Seamless is exactly what we hope the experience feels like. Thank you for the kind words and for recognizing the team’s response time — we’re grateful to support you and your clients. – Adam
Greg
Very detailed step by step instructions were provided in response to my question.
Response from HeadwayJul 3, 2026
Hi Greg, Glad the instructions were clear and easy to follow. We know step-by-step guidance can make a big difference when questions come up, so it’s great to hear the team was able to help. – Adam
Judith A.
Easy scheduling.
Response from HeadwayJul 1, 2026
Hi Judith, Easy scheduling is exactly what we want people to experience. We’re glad the process worked well for you and appreciate you taking a moment to share this. – Adam
Marla M.
Everyone I've been in contact with at Headway has been both efficient and kind. Looking forward to working with them.
Response from HeadwayJul 1, 2026
Hi Marla, What a lovely note — thank you. We’re glad your experience with the team has felt efficient and kind so far, and we’re excited to continue working with you.
Rosa S.
It was great that the company stayed in touch with me to find out what happened with the client. Headway shows the professionalism and responsibility that the company has, supporting the client and me.
Response from HeadwayJul 1, 2026
Hi Rosa, We’re glad our team was able to stay connected and help support a thoughtful resolution. Thank you for recognizing that effort — professionalism and follow-through matter, and we appreciate you taking the time to share this.
Kimberly C.
I appreciate the timeliness of responses. I am grateful that help/support is almost immediate AND the help has been thorough and satisfactory.
Response from HeadwayJun 30, 2026
Hi Kimberly, That’s great to hear. We’re happy our team was able to respond quickly and provide the thorough support you needed. Thanks for taking the time to share this with us.
Maryam S.
Best platform ever!! Both for patients, and providers.
Response from HeadwayJun 30, 2026
Hi Maryam, Thank you for sharing this kind feedback. We’re so glad to hear you’ve had such a positive experience with Headway and appreciate your perspective on the platform for both patients and providers. We truly appreciate you taking the time to share this.
Julie
Headway takes the stress out of being a therapist. The customer service is beyond anything I could have imagined: prompt, thoughtful and accurate. I could not recommend a therapy team more highly!
Response from HeadwayJun 30, 2026
Hi Julie, Thank you for sharing this thoughtful feedback. We’re so glad to hear that Headway has helped make things easier for you and that our team has provided prompt, helpful support along the way. We truly appreciate your recommendation and the work you do as a provider.