HeadwayReviews of headway.co

Response from HeadwayAug 18, 2026

Thank you for sharing your concerns. We understand that you have raised serious concerns about your experience as a provider. Because this involves account-specific information, we are not able to discuss the details publicly. Please contact our support team directly so the appropriate team can review your concerns: https://care.headway.co/contact – Headway Support

Response from HeadwayAug 18, 2026

Hi Lei, Thank you for sharing this feedback. We're sorry to hear about your experience with our onboarding process and the concerns you've raised about our communication and follow-through. Because this involves account-specific information, we can't address the details publicly, but we can assist you through a secure support channel: https://care.headway.co/contact – Adam

Response from HeadwayAug 18, 2026

Hi Tyler, Thank you for sharing this, and we're deeply sorry to hear about the experience you've described. We take concerns about provider communication and access to care very seriously. Because this involves sensitive, account-specific information, we are not able to address the details publicly. Please reach out to our support team so the appropriate team can review your concerns directly: https://care.headway.co/contact – Headway Support

Response from HeadwayAug 18, 2026

Hi, We're sorry to hear about this experience — being told your insurance is inactive when it isn't is genuinely frustrating, and we understand how that can affect your care. Because this involves account-specific insurance information, we'd like our support team to look into it directly with you: https://care.headway.co/contact – Adam

Response from HeadwayAug 12, 2026

Hi Neima, We're sorry to hear about this billing experience. Receiving an unexpected bill months after care was provided is not the standard we hold ourselves to, and we understand how frustrating this must be. Because this involves account-specific billing and insurance information, we can't discuss the full details publicly. Please reach out through our support channel so the right team can review what happened and help clarify next steps: https://care.headway.co/contact – Adam

Response from HeadwayAug 10, 2026

Hi there, We're really sorry to hear about these experiences. Multiple failed appointments is not what we want for anyone seeking care, and we understand why that would be deeply frustrating. Because this involves account-specific appointment and provider information, please reach out to our support team so we can look into what happened: https://care.headway.co/contact – Adam

Response from HeadwayAug 6, 2026

Hi Spencer, Thank you for sharing your concerns. We understand you have raised serious concerns about your experience. Because this involves account-specific information, we are not able to discuss the details publicly. Please continue working with our support team directly so the appropriate team can review any documentation and next steps. – Headway Support

Response from HeadwayAug 4, 2026

Hi there, We're sorry to hear this experience has been so frustrating. We understand how difficult it can be when billing updates for past sessions arrive unexpectedly and when reaching a real person for help feels difficult. We take both concerns seriously — please reach out here so our team can look into the billing details directly: https://care.headway.co/contact – Adam