HeadwayReviews of headway.co

Response from HeadwaySep 1, 2026

Hi Ivy, Thank you for sharing this — we're glad the team got back to you promptly. We hear you on the need for faster escalation paths when technical issues stay open beyond 24 hours. That's valuable feedback we're taking seriously as we work to improve provider support. – Adam

Response from HeadwaySep 1, 2026

Hi Cathy, Thank you for this feedback! We're glad the platform and payment rates have stood out — and we hear you on both referrals and wanting more direct ways to resolve issues. Both are areas we're actively working to improve. – Adam

Response from HeadwayAug 29, 2026

Hi there, Thank you for sharing this feedback! We're glad the overall experience has been great. We hear you on wanting more visibility and client referrals — that's something we're actively working to improve. – Adam

Response from HeadwayAug 28, 2026

Hi Nicole, Thank you for sharing this! We're glad referrals have been picking up. We hear you on the difficulty reaching support directly — that's feedback we take seriously and continue working to improve. – Adam

Response from HeadwayAug 28, 2026

Hi Martha, Thank you for the thoughtful feedback! We're glad the pay rates and ease of use have been strong points. We hear you on insurance verification and the copay display — those are real friction points we continue to work on. Your feedback on marketing support is noted too. – Adam

Response from HeadwayAug 27, 2026

Hi Walt, Thank you for sharing this! We're glad the pay rates and platform have been working well for you — that's exactly the combination we aim for. – Adam

Response from HeadwayAug 27, 2026

Hi Kayla, Thank you for this! We'll make sure Karl hears the "Bravo" — it's well earned. We also hear your feedback on support accessibility and will pass it along to the right team. – Adam

Response from HeadwayAug 27, 2026

Hi Jerry, Thank you for sharing this — three years and counting! We're glad commercial insurance, overhead, and income tracking have been working well. We hear you on the occasional credentialing delay and billing hiccup, and we'll make sure that feedback reaches the right team. – Adam