HeadwayReviews of headway.co

Response from HeadwayAug 6, 2026

Hi Amanda, Thank you for sharing this feedback — we're glad billing has been working well for you. We hear your concerns about reimbursement rates and referral volume, and we appreciate you being candid about where the experience could be stronger. We'll share this with the team. – Adam

Response from HeadwayAug 4, 2026

Hi Shannon, Thank you for this honest feedback. Note templates are a great suggestion and we'll make sure it gets to the product team — we hear you on wanting simpler documentation. We'll also look into the connection experience. And we're so glad Chris has made onboarding a good one! – Adam

Response from HeadwayAug 3, 2026

Hi there, Thank you for this honest feedback. We're glad the platform's structure has resonated, and we hear you on both the credentialing timeline and the referral side — we know how much both matter, especially early on. Please don't hesitate to reach out to our team directly so we can look into your credentialing status: https://care.headway.co/contact – Adam

Response from HeadwayAug 1, 2026

Hi Lillia, Thank you for this candid feedback — we're glad the AI notes and telehealth have been valuable parts of your experience. We hear your concerns about payer availability and referral support, and we know both are critical for building a sustainable practice. We'll make sure this feedback reaches the right team. If you'd like to discuss options directly, please reach out: https://care.headway.co/contact – Adam

Response from HeadwayJul 31, 2026

Hi, Thank you for this feedback. We understand how important it is to have a platform that works reliably when managing a practice, and we take concerns like this seriously. For privacy and security reasons, we can't discuss account-specific details publicly, but we'd like to better understand what hasn't been working as expected. Please reach out here so we can look into this directly: https://care.headway.co/contact – Adam

Response from HeadwayJul 29, 2026

Hi Juhee, Thank you for sharing this. We're glad to hear the scheduling and client invite experience has been working well. We hear you on the insurance side — we know how frustrating it can be when the information feels inconsistent, and we appreciate you flagging that as something to improve. We'll make sure this feedback gets to the right team. – Adam

Response from HeadwayJul 29, 2026

Hi Becky, Thank you for taking the time to share such thoughtful feedback. We're glad to hear that the billing experience, clinician payment, and clawback protection have been working well for you and that your clients are finding the platform easy to use. We hear your frustrations about the EHR feature gaps and the credentialing timeline — both are areas we're actively working to improve. Feedback like this helps us prioritize. We'll make sure it reaches the right teams. – Adam

Response from HeadwayJul 28, 2026

Hi Charlie, Thank you for sharing this. We're glad your experience with Headway overall has been a positive one, but we're sorry to hear the provider experience hasn't fully met your expectations. Feedback about the care experience is something we take seriously. Because this involves sensitive, account-specific information, we're not able to discuss the details publicly — please reach out to our support team so the right team can review your concern directly: https://care.headway.co/contact – Headway Support