HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
Cindy E.
Customer service was kind and supportive! Mariel helped me find a solution to my insurance issues quickly without any hassle. I truly appreciate their assistance.😊❤️
Response from HeadwayAug 1, 2026
Hi Cindy, Thank you so much for sharing this — we're really glad to hear the experience was helpful and that things got sorted out smoothly. We'll be sure to pass your kind words along to the team. We appreciate you! – Adam
Senen Varona P.
Helpful and fast
Response from HeadwayJul 31, 2026
Hi Senen, Thank you for sharing this — we're glad we could help quickly. We appreciate you taking the time to leave a review and look forward to continuing to support you. – Adam
Mike M.
I have been very impressed with the service, tools and platform from Headway. Headway sets the provider up for success with tools for compliance and efficacy. Customer support is stellar and the educational opportunities keep the provider informed of the latest issues of concern. All of this culminating in my being a le to provide the best care available to my clients. Headway is a win win proposition for both provider and client.
Response from HeadwayJul 31, 2026
Hi Mike, Thank you for taking the time to share this — we really appreciate it. It's great to hear that the tools and resources have been helpful for your practice, and that the support experience has been a positive one. We're glad to have you and your clients on the platform. Feedback like yours means a lot to the team. – Adam
Anthony M.
really easy to set up and my therapist is really nice it was really easy to set up therapy and message my therapist
Response from HeadwayJul 30, 2026
Hi Anthony, Thank you for sharing this — we're so glad getting started felt easy and that you've had such a positive experience with your therapist. That's exactly what we're aiming for! – Adam
John B.
Excellent therapists who understand issues, know how to address them, and take the time to learn about the long-term, deep, big-picture. Overall, the online experience works very well (with minor hiccups now and then).
Response from HeadwayJul 30, 2026
Hi John, Thank you so much for sharing this — we're really glad to hear the care experience has felt so thoughtful and thorough. We appreciate the feedback on the online experience too, and we'll keep working to smooth out those occasional hiccups. – Adam
Rebeca Brau M.
Mark helped answer all my questions.
Response from HeadwayJul 30, 2026
Hi Rebeca, Thank you for the kind words — we're so glad the support experience was helpful and that you got the answers you needed. We'll pass the feedback along to the team! – Adam
Carrie
Great experience, good rates, good support
Response from HeadwayJul 30, 2026
Hi Carriebeth, Thank you for sharing this — we're glad the experience has been a positive one. We appreciate you taking the time to leave feedback, and we'll pass your kind words along to the team. – Adam
Amanda
Great custom service
Response from HeadwayJul 29, 2026
Hi Amanda, Thank you for the kind words — we're so glad the experience left you feeling well taken care of. We'll make sure the team hears this! – Adam