HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · New York, New York
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Mental Health
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Showing 1,508 reviews with 5 stars · Clear filters
Samantha H.
I'm always happy with how fast issues are resolved with checking insurance, verifying concerns, and just getting back to me.
Response from HeadwayAug 1, 2026
Hi Samantha, Thank you for this! Hearing that our team consistently gets back to you quickly and resolves things efficiently is exactly what we aim for. We'll make sure the team knows. – Adam
Katherine S.
Best Platform by far!!
Response from HeadwayAug 1, 2026
Hi Katherine, Thank you — "best platform by far" is exactly what we're working toward! We're so glad it's been a great experience, and we appreciate you taking the time to share it. – Adam
QS
Very understanding of my financial situation, was super pleasant to work with. Their support is A+ tier, which I rarely ever say about a company!
Response from HeadwayAug 1, 2026
Hi , Thank you for this — we're so glad we could help and that the experience felt supportive. We'll pass your kind words along to the team. "A+ tier" made our day! – Adam
Rachel O.
I was initially hesitant to join Headway as a clinician, but the smooth transition and ability to bring most of my clients onto one platform proved worth it. Now I can focus on what I love while Headway takes care of the administrative side of my business.
Response from HeadwayAug 1, 2026
Hi Rachel, Thank you for sharing this — we love hearing from providers who've made the transition and found it worth it. It means a lot that you're able to focus on your clients while we handle the administrative side. – Adam
babydoglivesgmail.com
the lady at headway that emailed me was great. the provider i found through headway was not.
Response from HeadwayAug 1, 2026
Hi, Thank you for sharing this. We're really glad our team was able to be helpful — we'll make sure that feedback gets back to them. We're sorry the provider experience didn't live up to expectations, and we hope we can help you find a better fit if needed: https://care.headway.co/contact – Adam
lesgluckmangmail.com
You included bios on all the therapists. They were quite comprehensive. It helped me so much to chose an appropriate therapist.
Response from HeadwayAug 1, 2026
Hi , Thank you for sharing this! We're glad the therapist bios were helpful in finding the right fit — that's exactly what we hope they do. – Adam
A shirt B.
i love headway! Reimbursements are excellent, i'm getting a nice number of clients on my caseload, You offer CEUs, and the EHR/platform is wonderful to work on.
Response from HeadwayAug 1, 2026
Hi, Thank you for sharing this — we love hearing it! We're glad the reimbursements, client referrals, and platform have all been such a good fit for your practice. – Adam
T.M
The support staff that helps you set appointments have been wonderful. Every time I spoke with someone they were kind, patient, and knowledgeable. I do wish the scheduling system between the therapist scheduler and Headway's appointment system was more reliable. I booked an appointment with my marriage counselor who had open appointments via Headway, but was actually booked, another therapist did not show to the scheduled session due to the break down between systems.
Response from HeadwayAug 1, 2026
Hi T.M., Thank you for this — we're really glad the support team has made such a positive impression. We'll be sure to pass that along. We're sorry to hear an appointment didn't go as expected, especially for a first session. We understand how frustrating that can be, and we appreciate you flagging the scheduling reliability concern as something we can work to improve. – Adam