HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 118 reviews with 3 stars · Clear filters
Kimberly W.
Headway could offer more referrals for Clinicians.
Response from HeadwayAug 17, 2026
Hi Kimberly, Thank you for sharing this feedback. We understand how important client volume is for providers and appreciate you raising this. While referral volume can vary by location, availability, insurance, and client demand, we hear your feedback and will share it with the team. – Adam
John Lott I.
My account was blocked because I couldn’t figure out how to update my CAQH with the correct Headway addresses. I was unable to get past this to log into my account.
Response from HeadwayAug 16, 2026
Hi John, We're sorry to hear you ran into difficulty with your CAQH update and that this affected your ability to access your account. We understand how important a smooth setup is for your practice. For privacy and security reasons, we can't address the specifics publicly, but our team can help you work through this directly: https://care.headway.co/contact – Adam
Tammy S.
I'm unable to enter my approved sessions through the benefits section. No one can figure this out from your team. Someone from Headway had to do it for me. Its so frustrating.
Response from HeadwayAug 13, 2026
Hi Tammy, We're sorry to hear the EAP session process was frustrating — having to rely on our team to complete something you expected to be able to do yourself isn't the experience we want. We hear this feedback and will make sure it reaches the product team. If there's anything else you need, our support team is here: https://care.headway.co/contact – Adam
Toula Z.
The ease of platform however clients are not using headway as much as other platforms.
Response from HeadwayAug 12, 2026
Hi Toula, Thank you for sharing this. We're glad the platform has been easy to use. We hear your concern about client adoption on Headway — that's something we're actively working to improve, and this kind of feedback helps. We appreciate you raising it. – Adam
Edwin R.
Confusion with individual copay, deductible, and out of pocket expenses
Response from HeadwayAug 10, 2026
Hi Edwin, We're sorry to hear about the confusion around your coverage — copay, deductible, OOP, and EAP all interacting at once can be genuinely hard to navigate, and we understand the frustration. Because this involves account-specific billing and insurance details, we can't discuss the full picture publicly. Please continue working with our support team so the right person can help clarify and resolve this: https://care.headway.co/contact – Adam
customer
A very efficient system BUT requests for notes and contacting clients with reminders etc. are not OK. Social workers have very firm rules about Confidentiality and don't share notes with agencies. I don't want my clients contacted except about billing and trying to get Headway to stop is futile
Response from HeadwayAug 10, 2026
Hi Marianne, Thank you for the detailed feedback. We hear your concerns about both clinical documentation practices and client communication preferences — these are important, and we'll make sure they reach the right teams internally. For privacy reasons, we can't address account-specific details publicly, but please reach out through our support channel so the right team can review your preferences directly: https://care.headway.co/contact – Adam
Frances S.
None at this time.
Response from HeadwayAug 7, 2026
Hi Frances, We're sorry to hear you've run into friction getting started. If you're still working through something on your end, please reach out to our support team so we can help get things moving: https://care.headway.co/contact – Adam
Lanette D.
I feel the communication is poor. There is no access to real people when there are questions.
Response from HeadwayAug 6, 2026
Hi Lanette, Thank you for sharing this feedback. We hear your concern about wanting a more direct way to connect with a real person when questions come up — that's important, and we appreciate you raising it. We'll share this with the team as we continue improving how providers can reach support. – Adam