Keith H.
Because of there limited Human…
Because of there limited Human involvement an issue that under normal circumstances that could've been resolved..it took me two weeks. To be unsuccessful in trouble shooting a minor issue as a result I couldn't receive therapy from the provider moving forward apps like this if your not careful if there's a billing glitch with your card it's a strong possibility it may never get resolved..my experience lead me to believe this is a flawed and broken model and I strongly recommend avoiding Headway and select an app on every level you can speak with Human beings
Response from HeadwaySep 1, 2026
Hi Keith, We're sorry to hear this — a two-week delay resolving what should have been a straightforward issue is not the experience we want for anyone, and we understand how disruptive that can be when access to care is on the line. We hear your concern about limited access to live support, and that's feedback we take seriously. If anything remains unresolved, please reach out directly and we'll make sure the right team is involved: https://care.headway.co/contact – Headway Support