customer
Love Headway
Love working for Headway!
Response from HeadwayAug 13, 2026
Hi Belinda, Thank you for sharing this! We love having you with us — right back at you! – Adam

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
Excellent

Mental Health · New York, New York
Excellent

Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
customer
Love working for Headway!
Response from HeadwayAug 13, 2026
Hi Belinda, Thank you for sharing this! We love having you with us — right back at you! – Adam
N/a
I’ve had a wonderful experience this far . Help has always been prompt/ resourceful. I love the ease of the billing and scheduling!
Response from HeadwayAug 13, 2026
Hi Beth, Thank you for sharing this! Prompt help, resourceful support, and billing and scheduling that just work — that's exactly what we aim for. We're really glad it's been a wonderful experience so far. – Adam
Marquetta M.
Headway is simple and user-friendly, allowing me to focus on providing quality therapy without the added stress of managing complicated documentation. The platform helps streamline the administrative and documentation process, giving me more time and energy to focus on what matters most—supporting my clients.
Response from HeadwayAug 13, 2026
Hi Marquetta, Thank you for sharing this! More time for clients and less stress around documentation — that's exactly what we're building toward. We're really glad the platform has been making that possible for you. – Adam
Roberto Hernandez C.
Everything is perfect with headway
Response from HeadwayAug 13, 2026
Hi Roberto, Thank you for sharing this! "Everything is perfect" is wonderful to read — we really appreciate the kind words and your trust in the platform. – Adam
Mary R F.
Headway is the best thing that ever happened to my private practice. They helped me get credentialed quickly and for free. The billing, notes, treatment plans everything is easy and clear cut. They always answer my questions quickly. Customer service is very helpful all the time. I would highly recommend Headway!
Response from HeadwayAug 13, 2026
Hi Mary, Thank you for this! "The best thing that ever happened to my private practice" is exactly the kind of review that keeps us going. We're so glad the credentialing, billing, and support have all been working well for you — and we'll make sure the team hears how much it means. – Adam
Susie R.
I enjoy working with them. They provide an excellent service.
Response from HeadwayAug 13, 2026
Hi Susie, Thank you for sharing this! We enjoy working with you too — and excellent service is exactly what we aim for. We appreciate the kind words. – Adam
Liz
Prompt attention to previous mistakes on billing. They issued refunds on 2 transactions fairly promptly. Thank you, Headway!
Response from HeadwayAug 13, 2026
Hi Liz, Thank you for sharing this! Getting billing corrections right and quickly is something we take seriously — we're glad the refunds came through promptly. We appreciate the kind words! – Adam
Zack K.
After having seen the same PMHNP for about 7 years and seeing her virtually as well, I was very familiar to telehealth. However since I joined Headway in April 2026, I've had only AMAZING experiences with Headway as a platform, my new PMHNP is WONDERFUL, and if any issue has happened (on the rare occasion it did), it was resolved almost immediately. I recommend Headway to ALL of my family/friends and coworkers.
Response from HeadwayAug 13, 2026
Hi Zack, "On a scale of 0-10, Headway gets 11" — that made our whole day. Thank you so much for sharing this! We're really glad the experience since joining in April has been everything you hoped for, and we'll make sure your kind words reach the whole team. – Adam