Shannon M.
Estimate Costs Far Off
Be much closer to the cost of coverage after adding insurance coverage. My initial estimate was 40$ for a psychiatrist appt and 3 wks later had to make up the balance for $250. The same for my therapy sessions, the cost keeps saying "$40" and the therapy sessions were $83 more. I know it's up to us to confirm with insurance but people in hurried need of therapy may not have the awareness to do so.
Response from HeadwaySep 16, 2026
Hi Shannon, Thank you for this thoughtful feedback. You're right that cost estimates should land much closer to the final amount, and we understand it's not always realistic to expect people to independently double-check with their insurance, especially when they're already in need of support. I'm sharing this directly with our billing team so they can look at how we can tighten up estimate accuracy. We appreciate you taking the time to share this. – Adam