Nicole P.
Loving headway
Loving headway! Loving the ai assisted notes
Response from HeadwayAug 15, 2026
Hi Nicole, Thank you — this is great to hear! Glad the AI-assisted notes are making a difference in your workflow. – Adam

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 1,508 reviews with 5 stars · Clear filters
Nicole P.
Loving headway! Loving the ai assisted notes
Response from HeadwayAug 15, 2026
Hi Nicole, Thank you — this is great to hear! Glad the AI-assisted notes are making a difference in your workflow. – Adam
Smith
It’s been great working with you.
Response from HeadwayAug 15, 2026
Hi Annis, Thank you for sharing this — it's been great having you as part of the Headway network. We appreciate the kind words. – Adam
Greg M.
The practice management is streamlined, increasing the efficiency of navigating my caseload.
Response from HeadwayAug 15, 2026
Hi Greg, Thank you for sharing this — glad to hear the practice management tools have been making your caseload easier to navigate. That's the goal. – Adam
Joseph D.
Great Health Record experience. Simple straightforward. Payment on time. Excellent support. I am very satisfied with my experience as a headway clinician. It helps me focus on give the best care to patients.
Response from HeadwayAug 15, 2026
Hi Joseph, Thank you for sharing this — it's great to hear the platform has been straightforward and that payments and support have been working well for you. Being able to focus on your clients is exactly what we're aiming for. – Adam
Olga De A.
Headway customer service is very responsive and helpful. The only issue is that sometimes you have to wait to get their help.
Response from HeadwayAug 15, 2026
Hi Olga, Thank you for sharing this — we're glad the support team was able to help. We hear you on the wait times, and we're always working to make it faster to connect with a specialist when you need one. – Adam
taverasericaol.com
Excellent support
Response from HeadwayAug 14, 2026
Hi there, Thank you for sharing this — we're glad the support experience was quick and helpful. We appreciate you taking the time to let us know. – Adam
mommasboysgmail.com
solution to billing issue was quick
Response from HeadwayAug 14, 2026
Hi there, Thank you for sharing this — we're glad the billing concern was addressed quickly. We appreciate you taking the time to let us know. – Adam
Jeffrey S.
Headway provides credentialing quickly with most insurance companies and the platform is easy to use and provides the necessary format to complete notes and treatment plans easily. They also pay better than other platforms/
Response from HeadwayAug 14, 2026
Hi Jeffrey, Thank you for sharing this — we're glad the credentialing process, platform tools, and documentation format have all been working well for you. We'll keep working to expand our insurance network and continue improving the experience. – Adam