HeadwayReviews of headway.co

They aren't filing claims. I have two open claims they haven't filed with my insurance, so not only are they not going against my deductible, the prices maybe too high

I asked to set up a session with Amy Elizabeth Greene, and it was disastrous. She kept making appointments for me without even asking my availability, then would charge me $400 for canceling the appointment, on the same day? The appointment which she made for me, without asking my availability? Headway gave her a week to respond to my complaint, she did not. So after a week, Headway went ahead and refunded me the original $200. Amy saw that, charged me another $200, and had her boss email me saying it was MY mistake and she stood by this decision. I have all the conversations, so I sent screenshots and asked her to point out where exactly I requested an appointment specifically for August 7th at 4pm, and also pointed out how I did in fact cancel the appointment the day before. In response, she decided to charge me another $200. Headway gave me my $400 refund, so Amy decided to take out another $600 from me. Headway has been helping me and I intend to get this money back, but my bank actually picked up all this activity from Amy as fraud so I am to get a new card so she won’t be able to continue to steal from me. Stay away at all costs. A total scam.

Providers stay AWAY from this place! They will place a complaint against you through the licensing board just to point their finger at you for their fraudulent billing practices! This company is the worst! It's a complete scam! I'm a healthcare counselor provider and I signed up with this company a 1-2 years ago. I am no longer contracted with this company because of all of the billing issues and fraudulent/incorrect billing that they performed continuously. Even though I have terminated all agreement with them and I'm no longer contracted with them they continue to harass me by sending me threatening emails and they even brought up a complaint to the licensing board making claims and accusations relating to a person that I have never even seen or spoken to. They literally placed the complaint to the licensing board accusing me of charging a cancellation fee that I never charge because I never even worked with that person. I don't even know who that person is. Even the person themselves, when asked, confirmed that they had never spoken to me directly and I was never even their counselor. Also, this company sends out harassing emails and correspondence to any clients that the provider puts into their system for billing. So they position themselves so that they are then not just the billers but also the private practice and management all in one. But when they mess up the billing and practice their fraudulent billing practices, which is for the most part all the time, then they turn around and try to point the finger at the provider. The job is already hard enough without fraudulent companies like these making it impossible to help people, this company needs to be shut down. Once everything is sorted with the board, I'm definitely bringing about a lawsuit.

Scamming therapists with overinflated pay rates. Don't trust them.

As a consumer, Headway is TERRIBLE. I am also a therapist at a practice that doesn't use Headway, so I'm very familiar with how billing and claims work. My own therapist is in network with my insurance. When her agency switched to using Headway, Headway started billing for the full out of network cost despite my provider being in network. After weeks of escalation and back and forth with Headway (there is no direct contact number so you rely on email to reach them), and tons of misinformation on their end, they finally acknowledged their error and refunded me over $800. I had to stop receiving services at this time to avoid accumulating incorrect charges. Fast forward a few months and they have my copay wrong again. The provider is still in network and nothing has changed with my insurance. But now Headway is stating that they're out of network and that I need to find a new provider. I have no idea what's going on at the back end of this company. I have submitted dozens of insurance claims for my own patients and worked previously at a large dental firm in the billing department. It is really not that complicated to submit claims for reimbursement, and resolve in/out-of-network errors. It baffles me that the reps at Headway seem to have no idea how the process works. I'm currently in another hold of receiving services while Headway sorts out their mistakes 🤦‍♀️ my experience with Headway has been incredibly frustrating and disruptive from a consumer standpoint. There are tons of other great platforms that do the same thing- I recommend practices do not use Headway!

As a provider with Headway for the last 7 months this companies customer service is absolutely atrocious. For the last month myself and another provider at our group practice have not received our insurance payouts from Headway. We have made multiple attempts daily to contact Headway through headway. co/ contact with no help or support. There is no direct phone number. Headway has made multiple unmet promises of calling us to resolve the problem. We wait daily and still have received no phone call. From one provider to another, do not use this company! We refuse to make our clients pay for Headways unethical business practices and hope they will have the decency to fix this.

Unfortunately I could only give 1 star. 0 or negative star was not an option. I signed up Saturday. Made appointment within an hour. Appointment time 7pm. Received email confirmation of my appointment Yay!! 7pm...7:15pm... 7:30pm... Nothing. I checked the ringer on my phone. Perfectly fine. Made another appointment for next morning. Received email confirmation for appointment for Monday Yay!! Monday 8:30am...8:45am... 9am... Nothing. I emailed Headway to inform them of the first 2 negilagent appointments. 9:23am 53mins later, provider calls me. Note: Headway site states 1st initial consult 15mins. My consult was 4mins 37sec. During my under 5min consult, Provider set up 1st official appointment for Wednesday 7:30am (Today). I log onto zoom, enter meeting ID and passcode the provided emailed and texted to me. 7:20am... 7:30am... 7:45... 8am... Nothing. I was looking at myself in the zoom meeting for 40mins. I emailed provider informing her how long I waited, she responds by saying she waited until 7:45am. 100% False. Within an hour, I received a notification my bank account was charged $200 for cancelling appointment. I emailed Headway and received a response saying they spoke to the provider and she said she was on the meeting. Absolutely impossible! Also they will not refund me my $200. Charging $200 for a service that was never provided is called "Fraud". Stating initial consult is "15mins" however receiving 4mins 37sec consult is called what?? I've filed a claim/dispute and complaint with my insurance company. Once the $200 charge post on my account (Currently pending), I will file fraud charges with my bank. No sweat off my back, lesson learned. I have all proof and documentation. Just hoping this helps the next person from becoming a Headway victim.

My provider is claiming they never received their pay from headway. Now they're trying to stick me with the bill even though I have invoices proving I have given headway my money. haven't heard a single thing from headway but It looks like I'm out a few hundred bucks now so thats fun. UPDATE:7/29/23 (I am editing this post after headway has now seen and responded to this review) the link they provided in their response to my post is literally the link I have been using this entire time to attempt to resolve the issue. Obviously clicking the link will just redirect you to headway's "Contact us" portion of their site, which is obviously the first thing I did upon hearing about the issues between headway and my provider. Heres the irony. Lets recap shall we? my provider told me about headway not paying them, so I went to the forementioned link and started a issue with billing ticket, heard nothing from headway and started googling " headway isn't paying my provider", found this website and decided to share my experience, and headways response is to go submit an issue with billing ticket at the link they provided when replying to my review, which is literally the first place I went when this whole issue came up. So if you want a good look at the current state of headways "customer service", it's happening right in front of you. Their, " go say sorry to all the people who post bad reviews" department is obviously more important than the " let's resolve billing issues with customers" department, given the fact all they can do is repeatedly direct me to the exact same link over and over without actually resolving my issue. Most recent update: 7/31/23 Headway has finally gotten back to me and assured me that my provider has been paid. I very much appreciate the response but now Headway is requesting that my provider get in contact with them. Given the hoops I've had to go through just to get in contact with Headway, I imagine my provider is going to go through similar issues since Headway doesn't have a direct way for providers to contact them. What a hassle