HeadwayReviews of headway.co

Response from HeadwayAug 19, 2026

Hi Tyffany, Thank you — timely and helpful support is what we aim for. We appreciate the kind words! – Adam

Response from HeadwayAug 19, 2026

Hi Lydia, Thank you for sharing this — glad the support experience was helpful and the team was responsive. We'll pass this along! – Adam

Response from HeadwayAug 19, 2026

Hi Joseph, We're glad the issue was eventually resolved — and we completely hear you on the chatbot loop. Being told to "log in to get help" when you can't log in is a real gap, and the feedback about a more direct helpline is exactly the kind of thing we need to hear. We'll make sure it gets to the right team. – Adam

Response from HeadwayAug 19, 2026

Hi Caroline, So glad to hear the billing issue was caught and resolved quickly — that's exactly how it should work. We appreciate you sharing this. – Adam

Response from HeadwayAug 19, 2026

Hi Amanda, Thank you for sharing this — billing consistency and clear communication when issues come up are exactly what we aim for, and it's great to hear the AI transcription has been accurate enough to replace your other platform entirely. That means a lot. – Adam

Response from HeadwayAug 18, 2026

Hi Julianna, Thank you for this! We love hearing that the platform has been easy to navigate and that the team has been there when you needed them. – Adam

Response from HeadwayAug 17, 2026

Hi Karolyn, Thank you — we're glad the experience has been easy to navigate. We appreciate you sharing! – Adam

Response from HeadwayAug 17, 2026

Hi Tonia, Thank you for this — "enabling therapists to show up as their best selves in service of their clients" is exactly why we do what we do. We're glad the platform is living up to that mission for you. – Adam