HeadwayReviews of headway.co

I appreciate Headway for making the credentialing and insurance paneling process much easier, and I generally enjoy using the platform and software. My main frustration has been with insurance verification and the accuracy of benefit information, particularly with Select Health. There have been multiple situations where Headway initially showed that a client had no copay or that services were covered, only for the client to later be back-charged hundreds of dollars once the insurance claim was fully processed. The verification process can also take a long time, which means clients may attend several sessions before anyone realizes that the original benefit information was incorrect. I would really like to see more accurate and timely insurance verification, as well as clearer communication when coverage is still pending or uncertain. It puts both providers and clients in a difficult position when the information initially provided by Headway later turns out to be inaccurate.

You need to fix your process for self pay clients first and foremost. Its abysmal at present. Second, push notifications and an app. You're not a therapy company, your a technology company that facilitates therapy. Your video streams are more reliable and lighter weight than betterhelp, but you're lacking on other tech fronts.

When I was onboarded, I was told I would get assistance with referrals and never have. I have only had 3 headway clients in 2 years. I do not know if there is an option for live support which would be beneficial as creating a ticket for such small, issues is time consuming. There may be a way to access customer service, but I have never figured it out. Thanks

I truly think the e headway platform and reimbursement is great. Unfortunately I cannot say the same for the referrals received from Headway. Other platforms provide adequate referrals.

Onboarding was smooth and using the platform is intuitive. Unfortunately, I have been credentialed for 2 weeks and have not gotten a client from Headway yet.

Apart from having our profile on Psychology Today, Headway does nothing to assist us in acquiring new clients. I began with Headway on March of this year and have yet to see a client with insurance. Also, I appear to be having a technical issue with the system when it comes to updating Treatment Plans. It has me updating them every two weeks, with the only two private pay clients I have. Headway has attempted to help to no avail. Headway has been courteous in trying to help, but it does not fix the issue.

Lack of communication for credentialing.

Very Proficient and consistent, however there could be improvement on insurance coverage and actual out pocket cost for clients. The system says one thing while the client says the opposite and the client was correct.