HeadwayReviews of headway.co

This service has allowed for me to start the ground running almost effortlessly when I started my private practice. I feel that if there was an easier way to get technical support such as talking to someone on the phone versus just via email, it would be almost perfect!

Easy way to put in progress notes and TX plans

Headway has freed me from the brutal Hell that agency work is. Headway has made it very easy to open my own practice and accept both the insurances they partner with and also to accept private pay.

I enjoy the autonomy of working with Headway as a therapist to facilitate my own private practice. My only wish is that there were more resources for client support when there is an issue, such as a phone number they could call to talk to someone, instead of chat box and email. Otherwise it’s all been positive.

In my career, I have worked in operations at practices where I dealt with billing and credentialing issues daily. Then, when I went into my own private practice, I was fairly confident I could take on my own billing. After trying this for a year, I gave Headway a chance - and it has been SUCH a stress relief! Having the ability to send clients directly to the portal for benefit authorization is honestly one of my favorite parts. Authorizing benefits is such a headache! I have found them to always be responsive and helpful when I do contact with a question or concern. As always with innovative business', there are a few improvements that could still be had. But I find they are ALWAYS growing, adding, and improving which I appreciate. And insurance is just such a headache, its nice to have a company fighting that battle so I don't have too. Finally, the vast majority of my client's have also enjoyed their experience with Headway.

I started my private practice a year ago and found Headway to be one of the simplest platforms to navigate. Headway negotiated higher reimbursement rates than I could do on my own. You are reimbursed on the 1st and 15th of the month via direct deposit. Entering SOAP notes is easy and Headway provides templates for providers if needed. Headway does not have a monthly charge which helps small private practices like mine to operate. The items they need to improve upon are providing more referrals and their own HIPPA compliant video platform.

Headway has continuously updated their offerings, such as the noting templates, to make it easy for practitioners to have everything in one place. So, for those that do not want to have a secondary EHR, there is really no need. I am able to bill self-pay/out of pocket client with Headway as well and they are piloting a community forum. I’ve now been with Headway since January this year and while others have stated some of the issues that they have experienced, I have been fortunate enough not to have many experiences that were negative. As with anything, it is not a perfect service, however, the support that is received is good and when the company lacks in something, they take responsibility for it. If there is an issue with insurance, billing, adding a client, etc, I usually receive a response within the same day or the very next depending on the time I submit the help form. I also appreciate that Headway teaches about the business and gives you tools to be successful apart from them.

Overall, my experience with Headway since late summer 2021 has been positive, with some areas for improvement. One notable aspect is that Headway does not charge for their services, which is certainly a benefit. However, it would be preferable if there was an option to be paid on a weekly basis instead of biweekly. The platform itself is user-friendly and visually appealing, which is a plus. However, I have found their communication timeframes to be lacking. On occasion, it can take over a week to receive a response, although in approximately 60% of cases, I do receive a reply within three days. Nonetheless, waiting 72 hours for urgent insurance matters is too long. There was a specific incident where I had some dissatisfaction with Headway's handling of an audit I was asked to provide records for. A third-party company representing Aetna contacted me while I was on vacation and continued to make somewhat threatening requests. I reached out to Headway for assistance, but after several back-and-forths, I was informed that I needed to send the records myself. This was disappointing to me as their policies indicate they will handle all audit requests for us, and that is one of the reasons I chose to work with Headway - to avoid direct dealings with insurance companies. Additionally, another record request was initiated due to the billing of an excessive number of sessions within a specific timeframe, during which my client was experiencing suicidal thoughts. Initially, I was informed about the audit, only to later be told that it was a mistake - only to be told the records were in fact needed, and urgently. Unfortunately, this miscommunication led to a significant disruption during a time when I was traveling for a funeral, as I had to contend with and respond to numerous emails to clarify and resolve the situation. Lastly, I believe that Headway could do more to educate new clinicians about the additional requirements involved in joining their platform. It is not just a matter of billing under Headway; clinicians must also possess their own liability insurance, Tax ID/EIN, and any necessary business licenses. Unfortunately, Headway does not adequately convey this information, resulting in some clinicians unintentionally violating state or federal statutes. In conclusion, while there are positive aspects to my experience with Headway, there are areas that require improvement in terms of communication, handling of audits, and providing comprehensive information to new clinicians.