HeadwayReviews of headway.co

I am a provider and experiencing an inexplicable billing issue. Att first my client’s insurance was good to go, now it’s not and no one can explain what’s going on. I’ve expressed this was time sensitive as I provided a session and have another one coming up. I’m concerned with their inconsistencies as this could have a negative impact on my private practice.

How do you do zero - this is a total scam, no value, canceled the subscription prior to the renewal date...they charged me anyway and lied - said I didn't cancel until after the renewal date...WRONG - thieves enjoy the $44 POS's

Headway has been a nightmare I had four sessions with them they were over changing me. My co pay for my insurance was supposed to be 20 I didn't find out till after I was four sessions in and they were charging me $40 a session. My therapist Rebecca lending would not give me their contact information. There is no way to contact them it was a back and forth between them and my therapist. They said they had reached out to my insurance company and confirmed my co pay but when I called the insurance company they said they had never had any correspondence with headway. I tried to dispute the charges with my bank and got a temporary refund and had to cancel my card but then they some how got my new card information and charged me again. They still owe me $80. Now 3 months later they have charged me an additional $74 and $98 dollars a session which I never authorize. Please if your considering headway just don't it would be better for your mental state.

I scheduled an appointment with a provider, Rena Miller . She never called me at the scheduled time after I moved around my work schedule and left my office to take this call. I followed up after 5 minutes after the session via email to ask her if she will be joining. I received no response. I then called Headway, unable to reach anyone. I then emailed Headway. Took so many days to reply to me, with no solution, and putting it back on me. Super weird, unprofessional, off-putting.

Horrible horrible service. Takes FOREVER for a response and I have had many many more issues.

Headway was billing my insurance company almost 3x what my therapist would have charged had I just paid out of pocket. I did not notice this however until I changed my insurer and my cost per session skyrocketed. I have repeatedly asked Headway for an explanation of the charges, but they keep pointing to my insurer, who then points back to Headway. There is no phone number to call. Email responses take a day or two. This is a legal scam that most will not notice if they only pay their copay for each appointment. Use another service. I am filing a grievance with my insurer to try to be reimbursed for what I feel is an overcharge.

These guys are the absolute worst would not recommend them at all. Good luck getting a hold of them over the phone. Someone rear ended me from the back and called them and sent over all the evidence. The following week got an email saying they'll no longer insure me. Stay clear.

Pretty much the same issues as below, I have been seeing a psychiatrist for over 6 months. It was verified by the psychiatrist as well as Headway that they were in-network and suddenly now they're out of network. Spent most of the morning putting in useless "contact forms" to get this corrected with no response. Spent over an hour with my insurance to learn that no claims were even put in regarding my sessions. Will I get a large bill because I've been seeing a provider that out-of-network, when I was explicitly told and even now still show as in-network? I have no idea because Headway doesn't have a help line to call and help figure out any issues. Now I have to find a new provider and obviously triple check if they are in network because how else am I supposed to get my medication? Hopefully complaining here will get a response and will continue posting over and over again to every forum until I do.