GT
Maybe good for providers but bad for clients
Headway might be good for providers but as a client it is really difficult and annoying. I'd much rather see a provider that doesn't use this system. Last year I had a number of billing problems with them. The last one was they had messed up the billing and sent me an email about every two days wanting me to contact them to give them more money. Contacting them is really difficult since there's no phone number or anything. The chat bot is useless. Sending a simple message requires you to scan and upload your insurance card again, even though they obviously already have that information. It shouldn't be so much work to reach a real person instead of a computer. This year, for my first visit they charged my credit card the entire "estimated" amount without even bothering to run it through insurance. I had already satisfied my deductible so it should have been $28 instead of $133. No legitimate health care provider charges a patient's credit card for the full amount of the visit without first running it through insurance. And then I have to go do the path of trying to contact them again, which is a pain as explained above. Again, this might all be seamless on the part of the provider but as a client.....it is really bad.