HeadwayReviews of headway.co

Incompetent First it took a month for them to verify my insurance and they made several mistakes. Then, after four visits, they charged my card three different amounts, and they never billed my insurance. I put in multiple tickets. No one knows what's going on. They state their system has a super bill, but it's not. There are no invoices on their system that patients can use for insurance purposes. It's a generic credit card receipt with no explanation of the charges.

Did an automatic DD out of my account for a full years subscription which I sign tick/sign for. No notification that an annual automatic payment would be made.

The psychiatric NP my daughter was seeing is with Headway. We had constant problems getting refills, getting appointments, it finally came to ahead when we filled out an insurance information form on their portal and they canceled her appointment anyways and told her to reschedule in a month. She is now out of all her meds and are scrambling to find a new provider.

I was seeing a therapist that was very critical to my well-being when HEADWAY decided that I had to have a $250 co-pay at the max. My insurance covers completely my therapy. Out of the blue, HEADWAY stopped paying for the therapy sessions and stopped paying my counselor stating on their site that I had not filled in my insurance correctly. My insurance was filled in correctly from the beginning this company also ripped off paying my counselor for months. I would NEVER recommend them. I started seeing my therapist in March 2024 almost every week until July 2024 when I was told that my therapist was not in net work. I had called my insurance company and they told me that she was in net work. What a rip off!

Headway worker Chris gaslight me and lied! They messed up my insurance, when trying to communicate through email, they refused to acknowledge that they were at fault, and tried to blame it on my insurance....my insurance had nothing to do with it as they said headway refused to cooperate with them! Headway also threatened me saying i would be refused therapy if my insurance doesn't work....again it wasn't my insurance....they were taking my husband insurance who's primary of it...but not mine saying i had 2 insurances when i didnt!!! Even my therapist was having problems with them, and apparently headway has threatened more of her clients! I asked to speak to a supervisor and they ignored my request! I highly would not recommend

Yeah I would stay away from this place if you need immediate help and you schedule an appointment and if you don't put your card on file right away that they say that they're going to place a hold on If you don't do that they will cancel your appointment. Now I've been searching for a psychiatrist or medication management for a while now and I thought that I finally found somewhere but obviously the payment is the highest concern not the patient so and I get it it's a business and I realize that that is your priority the business so I will move on from you all Thank you!!! And you I hate any establishment that hides behind email and bots to do their customer service instead of actually having a live person for you to deal with do you want me to log in and do this verification try to reschedule and all of this when all you had to do was reach out and make a phone call and this could have been solved right away but no.

My insurance company has confirmed multiple times that my provider is in-network with Headway. Unfortunately, Headway's communication is almost non-existent. When you finally reach someone by phone (because no one answers and they don't have direct dials), they're not able to help with anything due to "lack of training". You're simply asked to repeat the same processes - that don't work - you've already done multiple times. There's no option for manual insurance verification over the phone, and you can't speak to a supervisor. Have spent hours attempting to rectify the situation.

Team Headway is a nightmare to deal with. I have yet to find a direct way to contact them. Even my insurance company was unable to find a direct route to communicate with them. Team Headway charged my credit card for the first two visit rather than using my insurance information. Even after my insurance company contacted them regarding this issue, they have not, by this time, credited my credit card. Recently I had an appointment where the internet on my therapist's side was spotty. We tried numerous times to reconnect but the internet continued to freeze so we discontinued. I was charged for the appointment!