HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
Jessica
The Support person responded quickly throughout the process and helped me trouble shoot continually until we got the issue resolved.
Response from HeadwaySep 1, 2026
Hi Jessica, Thank you for sharing this! We're glad the support team stayed with you through the troubleshooting — that's exactly how it should work. We'll pass along the recognition. – Adam
Maria P.
I like being able to bring clients to Headway. I like the transcript which helps with timeliness of notes. I like the support I received when struggling with the platform, client' s notes, and the support received from the compliance and support team. I like the reimbursement rates.
Response from HeadwaySep 1, 2026
Hi, Thank you for sharing this! We're glad the transcript feature is helping with your notes, and that the support and compliance teams have come through when you needed them. The reimbursement rates are something we work hard to keep competitive — great to know it's making a difference. – Adam
Julia T.
Responsive and quickly resolved
Response from HeadwaySep 1, 2026
Hi Julia, Thank you! Responsive and quickly resolved is exactly the bar we set — glad we hit it. – Adam
MarySue
Higher rates, great AI notes, and quick service with insurance issues.
Response from HeadwaySep 1, 2026
Hi MarySue, Thank you for this! Higher rates, AI notes that actually work, and quick insurance support — that's exactly the combination we aim for. – Adam
markbrowngmail.com
You resolved my insurance issues, but I would really like to get back to therapy with Jessica Conant, if at all possible. Thank you for your help.
Response from HeadwaySep 1, 2026
Hi Mark, We're really glad the insurance issue was resolved and that our team was able to help. We hope you're able to continue your care — if there's anything else we can assist with, please don't hesitate to reach out: https://care.headway.co/contact – Adam
SELMA B.
Staff is responsive to my questions
Response from HeadwaySep 1, 2026
Hi Selma, Thank you for sharing this! We're glad the team has been responsive — that's what we're here for. – Adam
Rita R.
Easy to use and has good support if there is an issue
Response from HeadwaySep 1, 2026
Hi Rita, Thank you for sharing this! Ease of use and good support when it matters — that's exactly what we aim for. – Adam
PMHNP S.
Great service as always!
Response from HeadwaySep 1, 2026
Hi Cherrisse, Thank you — that's always great to hear! We appreciate you taking the time to share it. – Adam