Laura J.
Great experience
Great experience
Response from HeadwaySep 3, 2026
Hi Laura, Thank you! We're glad the experience has been great — that's always what we're aiming for. – Adam

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · New York, New York
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Mental Health
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Showing 1,508 reviews with 5 stars · Clear filters
Laura J.
Great experience
Response from HeadwaySep 3, 2026
Hi Laura, Thank you! We're glad the experience has been great — that's always what we're aiming for. – Adam
Michael H.
Hannah Benton is very responsive and helpful. The person handling my ticket was helpful also.
Response from HeadwaySep 3, 2026
Hi Michael, Thank you for sharing this! We'll make sure Hannah and the support team member see this — it means a lot to hear the experience has been helpful. – Adam
Kyle
Dr Ansari is fantastic. He listened to me and we changed some thing to where I now have hope again’
Response from HeadwaySep 3, 2026
Hi Kyle, Thank you for sharing this — hearing that your experience led to a sense of hope is exactly the kind of outcome that matters most to us. – Adam
Emi Jean Sakamoto S.
The support is excellent.
Response from HeadwaySep 3, 2026
Hi Emi Jean, Thank you! We're glad the support has been excellent — that's always what we're aiming for. – Adam
Alexandra P.
I have been using Headway for the past 3 years. I have had a positive experience. I get reimbursed at a higher rate compared to my individual contract and get paid without fail every two weeks. When I did experience some problems, I was able to reach customer service and problems were resolved.
Response from HeadwaySep 2, 2026
Hi Alexandra, Thank you for this — four years and still going strong! Higher reimbursement rates and reliable payments every two weeks are exactly what we work to deliver, and we're really glad it's made a difference. – Adam
Kaitlin O.
Specifically the team member from Headway assigned to me, Sophia, has made things especially smooth and positive!
Response from HeadwaySep 2, 2026
Hi Kaitlin, Thank you for this — we'll make sure Sophia sees it! We're so glad having a dedicated team member has made the difference. – Adam
Suzette S.
Headway has been instrumental in my smooth operation as a solo practitioner!
Response from HeadwaySep 2, 2026
Hi Suzette, Thank you! Hearing that Headway has helped your solo practice run smoothly — especially over four years — means a lot to us. – Adam
Irene K.
Convenient for me and my clients.
Response from HeadwaySep 2, 2026
Hi Irene, Thank you! Convenient for both you and your clients is exactly what we aim for. – Adam