HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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Showing 1,508 reviews with 5 stars · Clear filters
Patricia B.
I’m very grateful to Headway to let clients use their insurances in order to get therapeutic care in the long run.
Response from HeadwaySep 4, 2026
Hi Patricia, Thank you for this — enabling clients to access therapeutic care through their insurance is at the heart of why we built Headway. We're grateful to have you as part of that. – Adam
Debra W.
The platform is easy to use for clients and therapists. I do wish we were paid weekly.
Response from HeadwaySep 4, 2026
Hi Debra, Thank you! Easy to use for both sides of the session — that's exactly what we're going for. We hear you on weekly payments and will make sure that feedback gets to the right team. – Adam
Michelle W.
I have been with Headway about 6 years. They literally built my private practice from the ground up. They pay fairly and are timely with their payments. I highly recommend them!
Response from HeadwaySep 4, 2026
Hi Michelle, Six years — and "they literally built my private practice from the ground up" — this is one of the most meaningful things we could hear. Thank you for trusting us with that, and for six years with us. – Adam
Michael Palmer, P.
Good rates, user friendly platform, low stress, reliable technology and payments, and easy access to assessment tools. Human customer service would be an added benefit for clients and providers.
Response from HeadwaySep 4, 2026
Hi Michael, Thank you for this — good rates, low stress, reliable payments, and easy assessment tools are all things we're proud of. We hear you on human customer service, and it's feedback we take seriously as we continue improving how providers and clients can reach us. – Adam
customer
I love Headway! Easy to navigate, prompt payments
Response from HeadwaySep 4, 2026
Thank you! Easy to navigate and prompt payments — two things we work hard to get right. Glad they're landing well! – Adam
Carla M.
I am a therapist on Headway and another platform and I explored platforms before I joined one. Headway is the real deal. They seem to stay very true to their mission and don’t just talk the talk. They create quality services, really listen to their clients and therapists. Everything about the platform makes my job easier and gives me a security that legal, ethical and quality standards are in place so I can relax and focus on providing therapy to my clients. The pay is better than most sites and the innovation is top tier. Their communication with staff and understanding of our needs is always consistent. I’m honored and grateful to work on this platform.
Response from HeadwaySep 4, 2026
Hi Carla, Thank you so much for this — "Headway is the real deal" and "I'm honored and grateful" bookending a review this specific and heartfelt is something the whole team should see. The mission piece especially means a lot. We're honored right back to have you with us. – Adam
Amy S.
Doing a great job with AI documentation and also with insurance approvals
Response from HeadwaySep 4, 2026
Hi Amy, Thank you! AI documentation and insurance approvals working smoothly — that's what we're going for. We appreciate you sharing it! – Adam
Fanny G.
Fair compensation, helpful note aids, reminders, support team
Response from HeadwaySep 4, 2026
Hi Fanny, Thank you! Fair compensation, helpful notes, reminders, and a great support team — glad all four are working well for you. – Adam