HeadwayReviews of headway.co

Headway is one of the worst customer service experiences I've ever had. They require the patient pays up front for sessions based on an estimated cost. This cost for my son is incorrect as it states we have to pay it all out of pocket. I have had 4 different cases open with them to fix it to no avail. They continue to go back and forth with incorrect information and refuse to refund the amount I have overpaid. Like other users have said, there isn't an option to talk to anyone on the phone so it's just email case after email case. It has been over a month and it is still unresolved. I had to cancel all sessions with the therapist to avoid paying the full amount out of pocket every week and it never being right sized. To top it off, they have yet to submit a single claim to my insurance, so it can't even be validated by that. The level of incompetency is wild.

I would give them negative stars. These billing people are INCOMPETENT!! They have messed up my billing EVERYTIME!! Don't use a therapist that uses Headway!! Just not worth the hassle.

Lack of customer services, not custom. Felt robotic- wanted to speak to someone.

Horrible company....will steal from you and not refund you back

Said they were not contracted with my insurance, but my insurance said they were. They would not budge. So now I have to pay out of pocket if I want that specific provider.

There is no phone number for patients or providers to contact Headway for ANY reason (except when they are trying to get you to sign up of course). Issues that would take 2 minutes over the phone become a game of submitting help requests then waiting weeks for the most unhelpful incompetent responses imaginable. This will happen often so be ready to have multiple unread requests at all times for practice halting software bugs that you can do nothing about.

Horrendous experience. Never answer phone calls. Very difficult to set up appointments.

charged more than I was quoted, $260 for 30 min with a nurse, only talked for 15 minutes.