HeadwayReviews of headway.co

Response from HeadwaySep 15, 2026

Hi Autumn, Thank you for the thoughtful, balanced feedback, and for being part of the Headway community these past couple of years. We're glad the claims protection and multi-payer credentialing have been working well for you. I also want to acknowledge the friction points you called out. Documentation requirements, note-closure timing, and pre-session assessments are intentional parts of how we support compliant, high-quality care, but feedback like yours is exactly what we use to look for ways to make those steps lighter for providers — I'll be passing this along to our product team. I also saw you'd been dealing with a two-factor authentication issue that was blocking your portal access. I'm glad our support team was able to get that resolved, and I'm sorry for the disruption while it was ongoing — we're looking into what caused it so it doesn't recur. If reimbursement rates on any specific payer are a continued concern, we're happy to talk through your options directly. Thanks again for taking the time to share this. – Adam

Response from HeadwaySep 9, 2026

Hi Carmalita, thank you for flagging this — losing access to a transcribed session after your client has consented is a real disruption to your workflow, and we don't want you rebuilding notes from memory. We're passing this along to our product team to look into. – Adam

Response from HeadwaySep 7, 2026

Hi Mirtha, Thank you for laying out these issues so clearly. We hear you on all three — the support speed, the EAP referral routing, and the medication section errors. Please reach out so we can make sure these get to the right teams: https://care.headway.co/contact – Adam

Response from HeadwaySep 7, 2026

Hi Dr. Rezazadeh, Thank you for laying this out so clearly. The concern you're raising — about the fairness of placing the financial burden on a clinician when the session was otherwise covered — is a legitimate one that deserves a substantive response. Because this involves account-specific information and policy considerations, we can't address the details publicly, but we want to make sure your feedback reaches the right team. Please reach out so we can follow up directly: https://care.headway.co/contact – Adam

Response from HeadwaySep 7, 2026

Hi Rebecha, Thank you for this honest feedback. We're glad the insurance and EHR side have been working well for you — and we hear you clearly on support speed, the lack of a phone option, and referrals. All three are areas we take seriously and are actively working to improve. – Adam

Response from HeadwaySep 4, 2026

Hi Constance, Thank you for this — we hear you on referrals. Patients on Headway search by accepted insurance, specialization, and personal preferences, and we're actively investing in patient marketing, physician partnerships, and insurance company partnerships to drive more traffic to provider profiles. We'd love to walk through ways to maximize your visibility on the platform. Please reach out so our provider success team can follow up: https://care.headway.co/contact – Adam

Response from HeadwaySep 3, 2026

Hi Cecilia, Thank you for this feedback. We're glad the platform has been effective for you — and we hear you on referrals and the marketing support you were told you'd receive. That's something we want to make right. Please reach out to our support team and ask to connect with our provider success team so we can follow up on what was discussed: https://care.headway.co/contact – Adam

Response from HeadwaySep 1, 2026

Hi Kathy, Thank you for sharing this — we hear you on both. Faster, more direct support access and stronger referral volume are things we're actively working to improve, and your feedback matters. For any outstanding issues, please reach out to our support team here: https://care.headway.co/contact – Adam