HeadwayReviews of headway.co

There have been issues with clients showing up as verified as in-network, and then after some claims have been processed they end up coming back as out-of-network. This is costly for the client and ends up building bad rapport/lack of trust with the client for both Headway and the therapist. Outside of that, customer service has been responsive. The Sigmund system overall is robust and I like the EHR and scheduling component. I hope they add a texting appointment reminder feature one day. Sometimes the system is super slow, but that is a minority of the time. I wish some of the reimbursement rates with the insurance carriers were higher, but at least there is a range with some paying appropriately.

Prompt customer service, easy to keep track of insurance payments. Really appreciate the twice per month payments; helps to keep my business consistent.

No hassle billing process is great. I would like the EHR to be little more efficient. It takes a very long time for the system to keep up with typing speed, so I am left with no choice but to copy and paste. Secondly, are there any opportunities in the future for a reimbursement rate increase, specifically for BCBS?

When I got connected with Headway the process was seamless- I’ve been with Headway for over 2 years and Headway made my transition as easy as possible. Issues I’ve had with client Insurance- although frustrating for my clients - I did not find damaging for my work with my clients. I would prefer a phone number that can be used in insurance emergencies as it may help to address these issues with the least amount of disruption to my work with my clients.

A great place to schedule my patients. I use headway for scheduling my patients and find it very easy. It would be 5 stars if it were easier to modify a scheduled patient from weekly to biweekly etc. without having to cancel first

Easy to talk with about any and everything. Great staff to process you in a very timely manner.

This platform is fairly easy to navigate, but there are too many emails. I get an email about the link to join my Telehealth appointment, a separate email about how much the appointment will cost, and then random emails now and again. If the emails with the link and the costs could be condensed, that would be ideal. I don't know if this is controlled by Headway or individually by my provider, but the payments are never routine. I have sometimes gotten an invoice weeks after an appointment and other times a day before the appointment. They should be more regular. If the provider does it, that system should be changed and it should be regulated by Headway.

It’s always great, the customer service with headway is very helpful, understanding and easy to receive resolution or at least moving forward information. I don’t give fives because nobody’s perfect.