stefanie D.
Very easy process.
Very easy process.
Response from HeadwaySep 7, 2026
Hi Stefanie, Thank you! Easy process — that's always what we're going for. – Adam

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 1,508 reviews with 5 stars · Clear filters
stefanie D.
Very easy process.
Response from HeadwaySep 7, 2026
Hi Stefanie, Thank you! Easy process — that's always what we're going for. – Adam
Judith R.
I am very glad that I got support from a human since the answer I got using the help section was incorrect.
Response from HeadwaySep 5, 2026
Hi Judith, Thank you! We're glad our team was able to step in and get you the right answer. Your note about the help section is valuable feedback — we'll make sure it gets to the team working on improving it. – Adam
ANTHONIA
I appreciate headway for giving me a great platform to complete my visits, and helping me with all my billings, and clerical work.
Response from HeadwaySep 5, 2026
Hi Anthonia, Thank you! A great platform for visits, billing, and clerical work — that's what we're here for. – Adam
Brian Van B.
Thanks! Very helpful
Response from HeadwaySep 5, 2026
Thank you! Glad we could help. – Adam
Vanessa G.
When I experienced a sudden trauma, I knew I needed help. Headway was an option i I was new to, and my insurance plan worked with. It is convenient, the website is pretty easy to navigate and it’s virtual which really works for me. My therapist is a good match for me and has been helping me greatly.
Response from HeadwaySep 5, 2026
Hi Vanessa, Thank you for sharing this. We're glad Headway was there when you needed it most, and that the platform, insurance coverage, and therapist match have all come together for you. That means a great deal to us. – Adam
Eloisa
They said they would do something and then they did it fairly quickly. Always appreciated!
Response from HeadwaySep 5, 2026
Hi Eloisa, Thank you! Following through quickly — that's the standard we hold ourselves to. Always glad to hear it landed. – Adam
Mei S.
Millie is very helpful. I appreciate Headway that I can focus on clinical part of my practice.
Response from HeadwaySep 5, 2026
Hi Mei, Thank you! We'll make sure Millie sees this — and "focus on clinical part of my practice" is exactly what we're here for. – Adam
Joseph B.
Easy and accessible
Response from HeadwaySep 5, 2026
Hi Joseph, Thank you! Easy and accessible — that's what we're going for. – Adam