HeadwayReviews of headway.co

My headway experience has been great because it allows me to focus on client care. Any questions and/or issues I've had are addressed quickly and competently.

Really MOSTLY love the platform. However, really hate the updates to the note (SOAP) template. There are some parts that were added that I think are great, for example the part where it addresses levels of consciousness. Other parts feel overly repetitive (ex: the sections on diagnosis, medical necessity, treatment plan could be consolidated imo...) tx plan could be better integrated into notes, for ex have goals addressed in session show up as a click option, with the option to "personalize" on how addressed in or out of session/progress. It would be nice if there were more ways to streamline/speed up note taking process, such as being able to pull over parts (issues specific to client that are ongoing in tx) through the tx weeks. Wish the notes didn't take so long now.... they used to take me under 10 mins and it was easier to get them done on time between sessions. Now that is no longer a possibility. It takes me 20 mins per now which is way too long, considering I'm not being paid for notes, and have to take on higher caseload (meaning even more 20 plus min notes) to pay my bills/survive as a business owner and CA resident, not to mention licensure maintenence.... its a lot. I've discussed my frustrations with other Headway colleagues who are similarly frustrated with the recent changes....we are considering other platforms if it doesn't improve, as the time and requirements for notes is just not sustainable. Please do fix this, I do otherwise love this platform, but the notes are an issue....

Although I haven't used Headway recently, I know you are there.

Headway takes care of insurance billing, and that part is great! I love the reminders to clients for appointments and the ease of scheduling clients myself. The calendar isn't ideal, and the headway templates aren't as user friendly as they could be.

efficient help and transparent explanations

Overall Headway is easy to use and I get a fair number of referrals. Headway needs to be an advocate for higher pay fro therapists. The rates we get are mostly quite low. $124 is the highest rate and that should be across the board - what a provider gets paid for each and every session (53 minutes).

The pay rates are high. The only thing missing is referrals

Makes billing easy. However, response can be slow and/or lacking from customer service.