HeadwayReviews of headway.co

Headway advertises themselves as an employer. They list on job boards like they are an employer. They are not They are a billing company. They list you with common insurance companies. You can do this yourself. Then they wait for you to get referrals from the insurance companies directories. they take part of every session. I got sucked in back in 2023. I could not get them to deactivate my account. In 2025 I attended another fake job interview . I told the person to deactivate my account. She noticed I removed my picture and changed my name to not here or never worked here. She instead proceeded to add my new states of licensure. I cannot undo the CAHQ file entry. I never earned a dollar from them. I have asked them for years to deactivate me

My provider uses Headway. I didn't have a problem with it at first. I gave my insurance info and was told my sessions would be $30. I understand how insurance works. I know things can get adjusted. What I did not expect was an adjustment of $100+ for multiple invoices. I am now faced with $400+ in unexpected charges and the online agent can only offer "I'm sorry" as a response. Headway has nothing in place to protect clients from such occurrences, not even payment plans to ease the burden of these unexpected costs. Seeking treatment for mental health shouldn't come with unexpected financial burdens.

I scheduled an appointment through Zocdoc with a provider that uses Headway for insurance verification while I was experiencing a mental health crisis. Despite the urgency, Headway claimed my deductible hadn’t been met. Anthem personally called them, confirmed that my deductible was met, and even provided a reference number — yet Headway still failed to process my coverage correctly. This lack of follow-through and refusal to manually verify information caused unnecessary delays in receiving care during a critical time. It’s unacceptable for a company operating in mental health to be so unresponsive and dependent on flawed automation. Headway’s inefficiency and lack of accountability not only create barriers for patients in crisis but also reflect poorly on the providers who rely on them. I strongly urge both patients and providers to reconsider using this service until they make serious improvements in communication and verification practices.

What a scam! Your just a money pit for them. Someone who actually needs help gets used. This is why I don't seek help any more because the system is built for you to suffer more! Dont work with this company. Not only can you not talk to any "real person" there is no way to even call the company. terrible customer service.

Horrible customer service. Inaccurate information that threatened to cost me $1,000s that I didn't actually owe and cut me off from my provider. Sketchy practices. I would avoid them if you can.

Headway has repeatedly filed documents for my therapy incorrectly with my insurance causing them to switch from being in network to out of network resulting in an additional $75 charge. This has happened on 4 separate times, 2 clusters of 2 appointments with appointments in between being fine and appointments afterwards being fine. As of this review, I still have a $75 charge that they have not refunded from an appointment that was 3 months ago and the extra charge happened 2 months ago and we (my therapist and I) have been fighting them ever sense. Please exercise EXTREME CAUTION with this company. They are nearly impossible to get errors resolved with.

Provided me a generic estimate of $0-500 for a psychiatrist I found on a different platform. I wasn't too worried about it as my insurance has always fully covered my psychiatric appoints at every other location I had ever been, not even a co pay. Their FAQ and chat bot say you will be notified before a charge and have options to delay the payment and other flexible payments to work with you so you can get care even when finances are tight. Well they didn't give me notice, didn't even inform me of what the cost would actually be, and just charged me almost $400. This over drafted my account, so I incurred fees from my bank. I had tried to reach out to my bank to stop payment but it had already been processed. I reached out to Headway, who has zero phone support, only chat and email. They continuously fed me lines about how my insurance policy says it isn't covered so their "estimate" was just to charge me the entire bill before the insurance claim was even processed in any way. Saying they would refund me any difference if my insurance came back with a different payment cost. When I showed them the parts of my policy that clearly show this would be 100% covered and no cost to me they would just end the chat saying it would have to be delt with by e-mail. I tried to get it escalated, but that too, is only handled by e-mail. My first attempt to reach out to them by e-mail, was responded to fairly promptly about 45 mins later. The rest of my attempts, escalation, providing insurance policies, ect. Were ignored for 5+hours and still don't have any update. Not even a "Hey this is Bob the support team manager I'm looking into the situation please give me a little bit of time to review the situation". Just silence. It really sucks because I liked the provider I found and would like to continue treatment with them but wont be able to if their policy is charge first, ask questions never.

Awful company. The processor for my therapist decided not to do their job and process anything for the first few months of the year. When it finally does happen there is confusion about my insurance and coverage. I have been getting mixed communication from Headway and my therapist. I am beyond aggravated. I tried working with Headway explaining how processing a bunch of payments on a single day will screw me financially. I will pay what I owe, that is not the issue. I am in the middle of working with their customer service and just got charged today for quite a few sessions. Nothing like financial issues to spark a spiral. Thanks for the so called 'empathy'.