HeadwayReviews of headway.co

They have the subscription scam going well. They will make it impossible for you to cancel them, then when you finally get a bill, it's too late. Renew Scam City. They earn 100 percent for a year, even if you've never used it.

Waste of money! 1st, after making an appointment and putting my credit card information in the klarity website I was then asked to also put my credit card information into the headway website to be able to confirm the appointment with the doctor which was weird. But I did. 2nd, my appt was scheduled for 3pm, the Dr. Tobiloba Adewolu rescheduled it to 4:15pm and asked if it was ok after doing it. It was fine but there was nothing easy or smooth about this process. 3rd Dr. Tobiloba Adewolu barely asked me questions about my actual symptoms instead asking if im having suicidal thoughts and self harm, which i get he has to ask, but that has nothing to do with me not being about to focus and get things done and be productive. He then asked me 2 questions about when I was in middle school, 30+ years ago. He said if I really had adhd I would remember specific incidents in elementary school. Which I completely dont understand, I can barely remember what I did last week, thats part of the reason I was seeing him. He then continued that it could be my hormones that id need blood work and then another appt with him. He told me to go see a primary physician, get tests done and go back to him. Why would i do that to spend another 200 dollars for the next appt plus whatever the primary doctor costs and lab tests. The purpose of me using and paying Klarity/Headway was to not have to go to a primary physician which will take a long time to get an appt and to help me save some money. Well that was a waste of time and money, I don't feel like I was actually listened to or understood, instead the doctor looked like he could barely keep his eyes open and just wanted to get off the call. My session was scheduled for 45 minutes, we only talked for 30 minutes. This website talks a whole lot about compassion, I did NOT experience any compassion, just low cold energy, no personality, he couldn't even crack a little smile and show me he was an actual person who cared, I left feeling like I was a bother to him. I wish I could get my money back! Worst 1st experience with a mental health doctor, which im regretting now. I am definitely not one to leave bad reviews but its alot of money for people to just waste on this but if it works for you, I am happy for you. It didnt work for me. Update. I was literally charged $235 for a 30 minute call, which was supposed to be 45 minutes. When I made the initial appointment it said it would cost $197. Do Not use Headway or Klarity, ridiculous.

This website is piece of trash. You will see all kinds of billing issues (They had overcharged me in multiple ways and this can't be accident). You will have no way of connecting with them and they only have a weird & dumb AI chat that you need to talk with. Stay away from this website at all costs.

How do I offer through my health insurance. I have seen a therapist through here and she’s great. Her name is Crystal. This review is about Sandy Abdelkedous. I had my initial appointment with her. She didn’t really listen to my problems. She explained to her that I was having a really bad week and had to call the suicidal line and was in the hospital. At one point she said she had to use the restroom. So mind you I’ve been going through a lot mentally my family got sick a Hunt and my second appointment and I didn’t know there was a $200 cancellation. I’ve never heard of that Max I’ve ever seen was $50 this provider refused to refund me. They should’ve been really clear about how much this provider charged if this were to happen because that’s a lot of money. She was very rude and refused to refund headway did absolutely nothing in inside it with her. I do not recommend this company.

Headway has repeatedly mishandled our billing, even with active insurance coverage on file. Both my husband and my daughter were charged when they should not have been, and despite our deductible being met and the provider confirming no payment was due, Headway still charged the card on file. While they agreed to refund the charge, they refused to take responsibility for the overdraft fee their error caused. Beware. I will be reviewing them on my insurance company site too.

DO NOT USE HEADWAY! They are so slow to charge you for sessions and their customer service is horrible. I got charged 3 months later for 2 sessions for the full price even though I have insurance. Contacting them about this issue is even worse because you have to speak to AI first and then get transferred to an actual person. These people that I finally got transferred to claimed that I was charged the full amount because it said I haven’t been insured since 2023, which is completely false. I haven’t even changed my insurance. On top of that they don’t let you take your banking information off the site so they can continue to charge you for things you shouldn’t be paying for. This not only happened to me but also to my roommate the week prior. She was charged over 500 dollars for the same thing, taken out of her account the next day. Headway will scam you! Do not use.

This is the worst provider I've ever used. They are not transparent about their billing whatsoever. Even if you set everything up correctly to be charged for each session they have weeks of delays before you get a bill. I set up my account to auto-process payments for all my sessions, but they charged over $1000 worth of sessions in one day causing massive issues with my bank. I would never recommend using them. if you have to because your therapist office uses them, then I would recommend not keeping your card on file that's attached to your primary bank. Their billing system is the absolute worst.

Providers - Think twice about using this company, because you might lose your clients just as my provider lost me. Clients/patients - If your provider uses this billing company, think twice about signing up. I’m seeing a theme in the reviews here about Billing mistakes, and it happened to me too. Despite me giving my insurance information multiple times, because they kept losing it, they told me one co-pay and then charging me something else entirely. In fact, it was a different charge for each session. They’re blaming it on the provider, the provider says it’s headway, and at this point, both have acknowledged that they overcharged me, but they refuse to return the money until they can talk with the insurance company again. So basically they’re just holding my funds hostage. Again, I literally have it in writing multiple times that they acknowledge they overcharged me, they apologized for overcharging, and then they told me they will not issue a refund until a certain waiting. Period in case insurance company changes its mind. And remember, they can see my benefits and what my co-pay actually is. They’re just choosing not to honor it? Totally unethical behavior. But thankfully, great evidence for a chargeback!