HeadwayReviews of headway.co

This company has charged me hundreds of dollars and continues to even though I have canceled my cards and done everything. They’ve asked somebody has utilized my bank account information to bill me on an account here this company has refused to help me. I am at a loss hundreds of dollars continues to be spent every single time they just told me to cancel my card every single time I tell them it’s because somebody has my bank account and every single time it goes back to the same thing.

My therapist using Headway for billing, it is horrible! You can not speak to a live person, you have to talk through email. They charge me a fee on my HSA card, however did not submit to my insurance company. Yes my deductible was not met and I know there is a charge. But all appointments should be submitted through insurance then a bill should be released. They refuse to work with me on this, they refuse talk on phone. Check you statements for HSA they double charge and I finally got a refund. Therapist be aware of this company, worthless!

My provider is great or I'd bail. The patient portal is awful. 1) It consistently tells me my provider is not covered under my insurance when they are - and headway bills my insurance so they know that. 2) My appointments randomly disappear. Not canceled - I get text messages and emails when that happens. Just vanish. 3) The scheduling function says (in several places) it is scheduling in one time zone but actually schedules in a different time zone so my appointments wind up being at different times than intended. 4) They explained number 3 away by telling me that the scheduling function is only meant for the first appointment and I shouldn't schedule follow up appointments with it and send me documentation as evidence ... except a) it's right there in the actual patient portal that I log into to see my appointments, billing etc and it lets me use it and 2) what therapy platform in 2026 doesn't have a scheduling feature? Headway provides a poor patient experience.

I had a deeply disappointing experience with Headway that I feel obligated to warn others about. I was referred to Headway by my doctor to find a therapist for medical clearance related to surgery. The provider assigned to me missed multiple appointments and created serious scheduling issues that delayed my care. • The first scheduled consultation was completely missed by the provider with no notice. • The second appointment was scheduled for 10:00 PM, but the provider attempted to conduct it at 10:00 AM instead. • The final appointment on January 5th at 10:00 AM was also missed. I was present and waiting in the virtual session, messaged the provider that day, and received no response. The provider later canceled the appointment. • Despite the provider’s no-show, I was charged $100. I took time off work specifically for these appointments. Being billed for a provider’s failure to attend is unacceptable. What’s worse is that Headway has not been helpful in resolving the issue. If you are seeking care that is time-sensitive or medically necessary, proceed with caution. This experience caused unnecessary stress, delays, and financial burden.

As a therapist in practice, not associated with Headway in any way, I noticed that I was billed by them last week. I had downloaded a free pdf from them 17 months ago. Because, they do not have live support in any form, I am not able to quickly rectify this situation. I have emailed them, to no avail. Because I do not have an account with them, I am not able to easily contact them via email through an account. As I provider, I would not recommend them to anyone because of the difficulties in getting in touch with them and also because I have absolutely no idea why and what I was billed for.

Just like so many others, I too, am having issues with their inaccurate billing. My provider recently started using this company. Prior to them, I had no issues with billing. My provider charges $150 per session, which is documented on her website. I scheduled an appointment with her in December 2025. Headway had initially stated that I didn’t have a copay, which I knew was incorrect, but figured I would at least be charged the $150 my provider charges. The second week of January, I get a notification stating that owe $195.55, with my insurance. I looked at my EOB and saw that I was charged $391.10 for my therapy visit. How is that possible if my provider charges $150 per session?!? Of course, Headway has been taking their time, to give me an answer on why I was charged $391.10. Seems like they are attempting to fraud the insurance company, while also scamming me. This has been a nightmare.

If you are looking for a physiatrist who will provide care based on your individual needs don't use this platform. My primary care Dr suggested I see a psychiatrist for more specialized care regarding my ADHD. I picked my provider based on her description of being caring, non-judgmental, collaborative etc. She was the opposite. Almost everything I told her was dismissed and disregarded. She made a plan to trial a medication for two weeks and to not pick up the vyvanse my primary care Dr had prescribed. I agreed. We met and I told her the medication caused significant edema, weight gain, and excessive thirst. I was then told to keep taking it. I asked if I could just resume the vyvanse and was told “not without a drug test. Maybe this is why your medications doesn’t work because of all the flip flopping” mind you she had met me twice and knew hardly anything about me. I discontinued care with her but proceeded to get the drug test/blood work she wanted me to get to avoid raising red flags. However, once I resumed care with my primary care Dr, the medications he prescribed were put on hold at the pharmacy without explanation. At one point I was told by a staff member that my dr had stated not to prescribe any controlled substances to me. This did not make sense as I had just met with him, explained the whole ordeal, he in return was empathetic and apologized for what i had been through, and then resent my prescriptions. When I asked if the provider who I discontinued care with made that statement I was not given a clear answer. Obviously this is assuming but once the drug test came back clear (ten days later)all the sudden the hold on my prescriptions lifted. My husband also tried to use the app and they kept trying to tell him he was depressed even though he kept telling them his moods were a direct side effect of his unmanaged ADHD for which he had already been diagnosed with. When they stated they would only prescribe an antidepressant stating it could also work for ADHD he refused. He then advised to see someone else and was told “Good luck with that.” When asked about a refund because it cost us 400 dollars they stated no refund would be given. Save your money. Any provider in charge of ADHD care without MD listed in their credentials is going to waste a lot of your time. It isn't all their fault, they are a bit forced to adhere to a lot of strict rules but unfortunately that has caused them to assess for and treat risks, not patients. Obviously Drs are still under strict rules too but they are a lot more capable of managing the risks while still effectively treating the patient when compared to Nurse Practitioners.

I will never use Headway/Mood Health again. After months of unresolved insurance/billing issues (I've sent many emails, contacted Mood Health and my insurance company), my issues still have not been resolved! I logged in again today and messaged with Alvin. He said that he was transferring me to someone who could better help me....35 minutes of waiting and waiting for this "transfer" and I was totally ghosted!