HeadwayReviews of headway.co

Fast reply to questions. Thoughtful responses that do not feel like AI (I hope they are not!). Follow up email stating you are working on a problem. And further inquiries are treated with the utmost respect.

Easy platform to connect your practice with verified clients. FAST credentialing! User friendly easy to navigate provider profile. Great resources that set you up for success as a Headway Provider. Many of the customer support staff are wonderful. My favorite is Jess!!

quicker response then in the past, and the agent reached out to my patient as I requested! I still find the process to submit an inquiry to be very confusing and even after five months working via headway I continue to struggle to submit an inquiry and get confused by the prompts! I would really appreciate it if someone could reach out to help me navigate the inquiry process better

Timely and friendly response. I had resolved my issue - so technically did not need support - but felt good to know they were there within 24 hours. Thank you!

Good support

As a provider it has been easy to use, a couple benefit verification issues for clients that were resolved. I'm satisfied so far!

I wish you had a telehealth platform.

Headway is great overall! My biggest complaint is that I have had issues with verifying client insurance plans and have been given inaccurate information in the past.