HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
Excellent
Mental Health
Excellent
Showing 1,508 reviews with 5 stars · Clear filters
Elaine
Senior Staff responded, stepped in and resolved the situation then communicated with me. Well done.
Response from HeadwaySep 15, 2026
Hi Elaine, Thank you so much for this feedback! We're glad our senior support team was able to step in, get to the bottom of things, and keep you informed every step of the way. We appreciate your patience throughout the process, and we're grateful you stuck with us. – Adam
Donald T.
The help line, after a seemingly software glitch ((the necessary icon was absent) followed up the following day, to help me modify a fee change for my client.
Response from HeadwaySep 15, 2026
Hi Donald, Thank you so much for the kind words! We're glad our help line was able to follow up and get that fee change sorted out for you and your client. We appreciate you taking the time to share this. – Adam
Desiree P.
Turn around time for client concerns is amazing.
Response from HeadwaySep 15, 2026
Hi Desiree, Thank you so much for the kind words! We're glad to hear our team's turnaround time on client concerns has been amazing for you. We appreciate you taking the time to share this — thank you for being part of the Headway community for so long! – Adam
Tamara P.
This company is very responsive and has made taking insurance easy.
Response from HeadwaySep 15, 2026
Hi Tamara, Thank you so much for the kind words! We're glad to hear our team has been responsive and that we've made taking insurance easier for your practice. We appreciate you taking the time to share this. – Adam
Mary
managing links for appointments is a tremendous help. I was doubtful about AI transcriptions initially, but I now love it. Saves so much time.
Response from HeadwaySep 15, 2026
Hi Mary, Thank you so much for sharing this! We're so glad to hear that managing appointment links has been a big help, and that the AI transcription feature won you over. We appreciate you taking the time to leave this feedback. – Adam
Maria C.
Love the AI feature, and integrated video option additions since first starting with Headway.
Response from HeadwaySep 15, 2026
Hi Maria, Thank you so much for the kind words! We're thrilled to hear the AI feature and integrated video options have been a great addition to your experience since you started with Headway. We appreciate you taking the time to share this. – Adam
Ebonyblondey
I love my therapist Dr Youduba! She is the best therapist I have ever had. She is very patient and attentive to my issues. Great listener!
Response from HeadwaySep 15, 2026
Hi there, Thank you so much for sharing this — it means a lot to hear that your work with your therapist has been so positive. We're grateful to have her as part of the Headway community, and we'll be sure to pass along your kind words. Wishing you continued progress on your journey! – Adam
eric
he was a pleasure to work with
Response from HeadwaySep 15, 2026
Hi Eric, Thank you so much for sharing this! We're glad your first session went well and that you had a great experience. We appreciate you taking the time to leave this feedback, and we hope your care continues to go smoothly. – Adam