HeadwayReviews of headway.co

Usually anytime I have issues they are resolved quickly. Great customer service.

So Far it has been great! Very easy to navigate and the support has been very helpful!

There are a number of things that work very well with Headway and I'm thankful for it. Customer service is usually very helpful. There have been a couple of instances where it's been challenging getting customer service to actually address the challenge without multiple follow ups. I will say this has not been the majority of my experience. Overall it's been positive. I do think there are opportunities in terms of making things more clear when there are updates to the system. There have been a number of updates recently and it's been difficult to get clarity on a pretty important one involving insurance indicators related to location verification.

So far, the experience is good. However, I have far less functionality than my colleague does, and want to get a Forms section, as well as the AI tools for clinical notes. It is a little annoying that she has much more functionality than I do. I also want a way to engage couples with the ability to send out reminders to both clients and have both clients listed in the same profile instead of having one IP file and another random file for the other client that I use as a repository of forms and signatures.

I would give you 5, but an issue that never got resolved was my client canceling their session as their insurance and not yet been verified. Headway said they would cover the cancelation fee and the initial person I spoke with on support confirmed this but then Megan who I continued to work with after was not helpful and kept like forgetting what my situation was so I just gave up. If the employees aren't all going to be on the same page about something, I don't think it should be offered at all. I never received my $60 cancelation fee and there is no way to search back to my chat messages.

Love the new AI for notes!

So far everything is working well. Receiving payments timely and new referrals received. Thank you.

Headway makes navigating insurance contracting easier. While there are times when the insurances approved through headway do not cover your clientele, they are always willing to help get you credentialed with those new companies.