Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
headway.co
Website
headway.co
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Everything is going great, except I had a poor visual connection during the last session. I was on a strong signal, so I'm not sure what caused the interference.
Response from HeadwayOct 6, 2026
Hi Camille,
Thank you so much for sharing this! We're glad everything is going great, and we're sorry about the poor video connection during your last session.
If it keeps happening, please reach out and our team can take a closer look: https://care.headway.co/contact
– Adam, Headway Team
DH
Dallas H.
Until this week I would have given…
Until this week I would have given Headway a 6-Star review. Unfortunately, this week they announced some upcoming changes that has greatly reduced my trust and confidence in Headway and their practices. I still have had phenomenal customer support, reliance of their platform, which remains 5-stars, but the one thing that used to set Headway apart from other EHR platforms was their fairness in compensation and low fees for providers and recent announcements have diminished that aspect to a 2-star level. If they move forward with the changes with additional and completely ridiculous and unreasonable fees for client referrals I will be dissatisfied, and if the trend of these changes continue, I will seriously consider leaving the platform completely. I have been with Headway for 5 years, and I loved that they remained true to their story, their mission statement, of caring for providers so that providers can care for clients. This recent change complete negates that mission statement, and shows that they are just like every other capitalist monster - only looking at the bottom line and making money, regardless of who they step on and crush along the way. I have experienced this change on various platforms in the past 8 years of practice, and I had thought Headway might be different, but as of yesterday, that belief is shaken. It still remains the best of the options I have tried, but that is a low bar.
Response from HeadwayOct 3, 2026
Hi Dallas,
Thank you for being part of the Headway community for five years, and for taking the time to share this. We hear your concern about the recent changes to referral fees, and we understand how much weight that carries given your history and trust in the platform.
We're glad your experience with customer support and the platform itself has remained strong, and we'll make sure your feedback on the pricing changes reaches the team shaping that decision.
– Adam, Headway Team
AC
anthonyboosthotmail.com
Randomly overcharged but rectified…
Randomly overcharged but rectified quickly. I just don’t have time to spend on this type of issue. Also one of the overcharged therapy dates was not listed in billing so very confusing when a month later I get a correction for a date not listed. Rep. Showed me how to see list of appts and it was there.
Response from HeadwayOct 3, 2026
Hi there,
Thank you so much for sharing this! We're glad the overcharge was corrected quickly, and we hear your feedback about the billing page being confusing when a charge date differs from the actual session date.
Thanks for being part of the Headway community!
– Adam, Headway Team
LW
lisa W.
Excellent service and ease of use
Excellent service and ease of use
Response from HeadwayOct 2, 2026
Hi Lisa,
Thank you so much for sharing this! We're so glad the service and ease of use have been excellent for you.
Thanks for being part of the Headway community!
– Adam, Headway Team
CK
Constance K.
Any needs or questions I have had are…
Any needs or questions I have had are eventually resolved but it usually takes several manual messages and different people respond, not always with the same information.
Response from HeadwayOct 2, 2026
Hi Constance,
Thank you so much for sharing this! We're glad your needs get resolved, and we hear your feedback about wanting more consistency across responses and fewer back-and-forth messages.
We'll make sure this gets to the right team.
Thanks for being part of the Headway community!
– Adam, Headway Team
BS
Bret S.
Responses to my inquiries via the chats…
Responses to my inquiries via the chats are very timely and effective.
Response from HeadwaySep 30, 2026
Hi Bret,
Thank you for sharing this! We're really glad our chat support has been timely and effective whenever you've needed it.
If there's anything else that would make your experience a full five stars, we'd love to hear it — feel free to reach out anytime.
– Adam
MS
Marna S.
It took a bit of time to add new…
It took a bit of time to add new client, but was successful!
Response from HeadwaySep 29, 2026
Hi Marna,
Thank you so much for sharing this! We're glad you were able to get your new client added successfully.
We hear your note about the process taking some time, and we'll keep working to make it smoother.
Thanks for being part of the Headway community!
– Adam, Headway Team
NP
Noel P.
A timely and effective response was…
A timely and effective response was appreciated. Speaking to a live associate would be nice though.
Response from HeadwaySep 29, 2026
Hi Noel,
Thank you so much for sharing this! We're glad the response was timely and effective.
We hear your note about wanting to speak with a live associate — that's valuable feedback, and we'll make sure it reaches the right team.
Thanks for being part of the Headway community!
– Adam, Headway Team
