Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
headway.co
Website
headway.co
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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AI provided instructions that created a mess to clean up. It took numerous attempts, and discussions with "humans" to correct.
Response from HeadwaySep 22, 2026
Hi Katrina,
Thank you for the honest feedback, and we're sorry for the back-and-forth this took. You're right that some of our automated insurance-verification steps don't always get things fully right the first time, and it shouldn't take multiple rounds with our team to sort out.
We want to make sure your account is in a good place going forward. If anything from that experience is still unresolved, please reach out to our support team directly and we'll prioritize getting it fixed.
We appreciate you flagging this so early, and we're glad to have you as a Headway provider.
– Adam, Headway Team
TH
therapist
No referrals but the service is fine if…
No referrals but the service is fine if you bring your own clients. It is basically an EHR, not a place to receive any clients.
Response from HeadwaySep 22, 2026
Hi Keri,
Thank you for the honest feedback. We're glad the platform is working well for handling insurance and billing for the clients you bring in, but we hear you on wanting more support around building referral volume too.
Referral flow through our matching system depends on a few factors — like specialty, availability, and profile completeness — and it can vary a lot by market. If you'd like, we're happy to take a closer look at your provider profile and search visibility to see if there's anything that could help more clients find you through Headway.
We appreciate you sharing this, and we'd love the chance to be more than just the admin layer for your practice.
JA
Julie A.
Automated Cancellation system/Responses
Hello, I have lost a few clients because of Headway's automated system. When a client cancels their appointment, even if the cancellation occurs more than 24 hours before the scheduled appointment, the fee is assessed. Also, when I have requested support for a question, it has generally been answered, but on occasion it has not been answered. Overall, I have had a pleasant experience.
Response from HeadwaySep 18, 2026
Hi Julie,
Thank you for this direct feedback — losing clients over a billing issue is a serious concern, and I want to make sure we actually look into whether the cancellation fee system is honoring the 24-hour window correctly.
I'm flagging this specifically to our billing and engineering teams for investigation, along with your note about support requests occasionally going unanswered.
We appreciate you taking the time to raise this, and we're glad your overall experience has still been a pleasant one.
– Adam
HB
Henriette B.
Great platform and opportunity overall…
Great platform and opportunity overall with great support throughout process of setting it up administratively, however would have wish for more support and to be able to reach someone for support when starting to see clients and glad Headway is making some improvements to that and also to the system in general, like having a form for intake etc.
Response from HeadwaySep 18, 2026
Hi Henriette,
Thank you so much for this thoughtful, balanced feedback — and welcome to the Headway community! We're glad the administrative setup went smoothly, and I hear you on wanting more support specifically as you started seeing clients.
I'm sharing this directly with our onboarding and product teams, since making that transition smoother is exactly the kind of improvement we want to keep making — glad to hear you're already noticing some of that progress.
We appreciate you taking the time to share this.
– Adam
IB
Ivonne B.
My clients are Hispanic population
My clients are Hispanic population
All assessments are in English language also the sign in forms
I received frequently that my clients are pending for completion the assessment.
I am doing in person assessments in Spanish on paper and scan . I attached the documents
Response from HeadwaySep 16, 2026
Hi Ivonne,
Thank you for this feedback — this is exactly the kind of gap we need to hear about directly. You shouldn't have to build a manual workaround to serve your clients in the language they're comfortable in.
I'm flagging this specifically to our product team as a request for Spanish-language assessment and intake form support, since this affects real access to care for the population you serve.
We appreciate you taking the time to share this.
– Adam
GA
GLORIA A.
I have been on the platform for several…
I have been on the platform for several years and yet no adjustment has been made to the provider rates. Some of my individual rates is above what Headway offers, so I am wondering what I am gaining from the platform.
9/28: Still waiting for the outreach.
Response from HeadwaySep 16, 2026
Hi Gloria,
Thank you for the honest feedback, and for the years you've put into your practice on Headway. A concern like this — no rate movement over several years, especially given how much you've built here — deserves a real look, not a generic response.
I'm flagging your account directly to our provider rates team for a review given your tenure and the volume of care you provide through Headway.
We appreciate you raising this directly with us.
– Adam
CC
Cody C.
It’s okay, EHR is pretty good, but Headway could do better
It’s been an okay service. I like the clawback protection; it gives me peace of mind. The AI note generation is nice when doing virtual appointments. I like that it syncs with all my calendars (would be great if I could do it all with Apple and not do a workaround through Google). The templates for notes are a little much, though. I get that we want to make sure there’s what we need for insurance, but it still seems cumbersome. There must be a way to simplify it.
Headway has never given me a referral in the almost two years I’ve been using it. Getting referrals was one of the reasons I signed up, along with taking insurance. And the insurance options are few. Thankfully, it’s a couple of the most common ones in my area, but there have been issues with one of them with every single client, and I’m still on the waiting list for Optum. The waiting list has been so long that I went ahead and credentialed with another company, which only took a couple months. So I’m taking UHC and UMR (and many others) elsewhere. It’s been frustrating that cash-pay clients can’t self-schedule. I was disappointed that I couldn’t get credentialed with a telehealth license, but other billing companies let me use it just fine. The reimbursement rate is decent, and among the best I’ve seen for billing companies like this. However, I know it’s possible to get paid more. I have colleagues with less experience getting $160 per session from insurance. Not sure how that works, but it feels unfair when I’m making around $107. Again, this is the best I’ve seen, for this kind of billing company. I do get paid slightly more for certain insurances though another company. But the fact that Headway is higher on a couple of options keeps me around.
Overall, the EHR is decent and straightforward, aside from cumbersome notes. Headway certainly has its cons. But I’m still here.
Response from HeadwaySep 15, 2026
Hi Cody,
Thank you for this detailed, honest feedback — it's genuinely useful. I'm sorry to hear about the string of friction points you've run into, especially the credentialing delay and the fact that referrals haven't materialized for you.
I want to make sure this gets real attention rather than a generic response, so I'm flagging your account to our support and provider growth teams to look into what's been happening on referrals and credentialing specifically for you.
We appreciate you sticking with us and taking the time to share this.
– Adam
ML
Marilyn L.
Your help response team is very slow
Your help response team is very slow. When we have a technical issue it is usually crucial and most of the time about our connection difficulties. Usually response time is the next day. By then it is too late. We need someone who can help us with emergencies in tech issues.
Response from HeadwaySep 15, 2026
Hi Marilyn,
Thank you for the honest feedback, and I'm sorry for the frustration you've experienced with response times on time-sensitive issues — that's exactly the kind of situation where speed matters most.
I can see from your recent ticket regarding a client's insurance transition that this took longer than it should have, with some back-and-forth that added confusion rather than resolving things faster. That's not the experience we want, and I'm making sure this is shared with our support and product teams so we can look at how urgent, time-sensitive requests get prioritized.
Thank you for bringing this to our attention.
– Adam
