HeadwayReviews of headway.co

Response from HeadwaySep 26, 2026

Hi Shelley, Thank you for the honest feedback. We understand how important referral volume is, especially when you're just getting started. Client matching typically builds gradually as your profile gains visibility and search history, so the first several weeks can feel slower than what follows. We'd like to take a look at your profile and search visibility to see if there's anything we can do to help more clients find you sooner. Please reach out to our support team at headway.co/contact so we can dig into your specific account. We appreciate you sharing this, and we want Headway to support your practice's growth. – Adam, Headway Team

Response from HeadwaySep 26, 2026

Hi Jessica, Thank you for the honest feedback, and we understand the frustration of not seeing the referral volume you expected this early on. Referral flow typically builds gradually as your profile gains visibility and search history — it's common for the first couple of months to be slower than later on. We'd like to take a look at your profile and search visibility to see if there's anything we can do to help more clients find you sooner. Please reach out to our support team so we can dig into your specific account. We appreciate you sticking with us, and we want Headway to deliver real value for your practice. – Adam, Headway Team

Response from HeadwaySep 23, 2026

Hi Dr., Thank you for sharing this, and we're sorry for the frustration and lack of clarity around the recredentialing notice. You're right to expect clear, accurate communication about your account, especially as a fully licensed provider managing your own credentials diligently. We've looked into the specific ticket this stemmed from, and confirmed it was an error on our end — an automated check incorrectly flagged your account even though your CAQH profile was current. We understand this isn't the first time something like this has come up, and we want to get to the bottom of why these false alerts keep happening. We appreciate your patience and your work with your clients, and we're taking this feedback seriously to improve how these notices are handled going forward. – Adam, Headway Team

Response from HeadwaySep 18, 2026

Hi there, Thank you for sharing this, and I'm sorry that insurance coverage kept you from being able to use Headway at all. I want to make sure we understand what happened with your specific situation regarding direct payment, and also look into the emails you mentioned still receiving after your account was closed — that shouldn't be happening. I'm having someone from our team follow up with you directly on both of these. We appreciate you taking the time to share this. – Adam

Response from HeadwaySep 15, 2026

Hi Elizabeth, Thank you for reaching out, and I'm sorry for the frustration and short notice around your appointment. I want to make sure you get a real conversation about your options rather than another automated response, so I'm having a member of our support team follow up with you personally to walk through what's possible. Thank you for your patience, and I'm sorry for the disruption this caused. – Adam

Response from HeadwaySep 15, 2026

Hi Cynthia, Thank you for the honest feedback, and I'm sorry that referral volume didn't meet what you needed to make Headway work for your practice. I want to make sure we've actually gotten to the bottom of what happened here rather than just pointing to a settings toggle, so I'm flagging your account directly to our provider growth team to check your search visibility and profile setup before anything is finalized. We appreciate the time you've spent with Headway and would welcome the chance to make this right. – Adam

Response from HeadwaySep 7, 2026

Hi Kasia, We're sorry to hear you've had so much trouble getting into your account — we understand how frustrating it is to not receive the login code you need and to have no other way to reach us. We want to help get this resolved right away. Please reach out directly so we can prioritize your account access: https://care.headway.co/contact – Headway Support

Response from HeadwaySep 5, 2026

Hi Debra, We're sorry to hear your messages haven't been followed up on — that's not acceptable, and we want to make sure you get the help you need. Please reach out here and we'll make sure someone responds directly: https://care.headway.co/contact – Adam