HeadwayReviews of headway.co

Terrible billing. Headway estimated my cost at $0 for months now. Before this I was charged my copay and then all of the sudden I wasnt. Headway then sends me an email with you owe copays for the past many months. I sent them via bot a message they returned with those are your copays. I received another those copays will be withdrawn on October 13. I sent them another message requesting the ability to pay in two payments. I really dont have the energy to fight a billing battle right now. At 5:45pm, headway attempted to withdraw over 20 plus individual copays from my bank account at one time. Too bad I didnt have my sensitive credit card as my payment because the second or third time my card would have been frozen. After the 14th time, my bank froze the card and would not allow anymore withdrawls. Headway this is highly inappropriate. To those reading this, I am not the only one this has happened too. Multiple complaints have been filed with the BBB over billing issues. Headway, mental health and wellness doesn't seem to be a main priority of your company. I have reached out several times to Headway. Oh yes, I will be addressing my issues with my former insurance company with the state of Texas.

It was very easy to schedule an appointment and give my credit card information for the upcoming appointment. I had insurance issues and then the contact with Headway became very disjointed. If you want to "talk" with anyone at Headway, all you will be able to do is chat with a bot who then sends you to another bot in another department. Definitely not worth the aggravation.

Headway is a scam they will charge you for sessions you didn’t even go to. They will give you surprise bills and expect you to pay a large sum with a few days notice, all your info is locked into the account so they will just take it out. The real kicker is you can’t delete your account. They can keep charging you .

I felt like I needed to talk to someone so I searched online and headway connected me to a provider. The process went smoothly and I had another scheduled appointment. When I tried to login to my account or reset my password, I tried multiple attempts and was not successful. Reached out to customer service and they said they don't have my account on file. By the time my appointment came, I was not able to reschedule and they charged a 200$ cancellation fee. Not just once, but multiple times on my card. I have reached out to my bank to flag their charges as fraudulent because they continue to charge me 200$ multiple times despite me NOT having access to my account AND reaching out to their customer service just to inform me they don't have my account on file. I had to find alternative means to reach out to my provider to reschedule. Avoid this company, because it'll be a nightmare to deal with when they start to charge you unexpectedly AND you cannot CALL them, only reach out to their customer service through email.

No longer with Headway. After leaving headway we started experiencing fraud charges showing Headway as the charging party . I have reached out several times through email (impossible to get a person on the phone) sent the charges and have not heard back. Several weeks have passed with zero contact.

Billing billing billing. They keep charging me for 2 quick sessions and I am paying almost $400 for less than an hour. Terrible experience, I never want to seek mental health help again because of my experience with Headway.

I’m sharing my experience with Headway because I want other clients to know how my concerns were handled. During therapy with a New York State provider, listed on Headway, the therapist incorporated witchcraft practices into sessions. After repeatedly refusing them, she continued. Eventually, I severed ties. When I asked for copies of my progress notes, summaries, and treatment plan, she initially refused, saying it was illegal by state law to share my records with me. After I cited HIPAA, I received a materially inaccurate summary. I shared my concerns with Headway, warning them about this therapist. The response was essentially, “Sorry about that experience,” followed by an offer to choose another therapist on their platform. I asked for the provider to be removed from my account page because she was still appearing there as my therapist. Headway told me they couldn’t do that. When I asked to delete my account, I was also told they couldn’t do that. Eventually, I just left them, but then I thought if I didn't speak up, someone else might experience what I experienced. I wanted Headway to address my report, correct the inaccurate information, and remove the provider from my account. I did not feel those concerns were addressed. As of October 6, 2026, the provider’s profile still appeared active on the platform. This is a platform that lauds itself as investing in the health of its clients. Yet it fails to live up to its mission. It should either revise its mission or look for another sector to fill.

I recently received an email from Headway that they plan to charge me almost $500 for what seems to be an insurance error on their end. I am not legally liable for their mistakes and will be disputing any unauthorized charges to my credit card -- especially such a high, one-time charge for a difference btwn their submitted charges (the vast majority of which do not go to my therapist) and my plan allowance, that I was never told about by Headway. My advice: do not give Headway your credit card information. I tried to go into Headway today to delete my credit card info from my profile and there's no way to do that. So, unless I freeze my credit card, I may have to eat $500 of unauthorized charges. This entire situation feels like a money-grab/scam.