HeadwayReviews of headway.co

They charged me $252 for a single session that should have been covered by my HRA. They charge immediately -- just withdraw the funds from your debit card. No invoicing. Then it takes months to get reimbursed. Also, someone (Headway or the provider) scheduled an appointment without letting me know, sent me a "reminder" the night before. I canceled it, but was charged the next day anyway. They rely heavily on unresponsive, AI-like chat customer service. Typically move you from one "representative" to another several times and have you waiting for long periods of time. They're out to make these kinds of errors and hope people give up. Right now I'm struggling to get my account completely inactivated and my payment authorization revoked. Surprise surprise, it's much more time-consuming than it needs to be. Awful.

I would avoid this platform. I was assured my provider was in network. When my insurance company told me otherwise, Headway refused to call insurance to clarify and resolve this issue. They told me at least five times to test assured there will not be any issue with insurance, even though I told them that information was inaccurate. As this was all over chat, it felt like I was talking to AI, although they assured me I was speaking to a human. When I told them I would have to stop services with my provider and Headway they did not seem particularly bothered, which makes me believe that they are less concerned with the individual client if their overall bottom line is stable. In contrast, when I had a similar issue with the Alma platform, Alma called my insurance and resolved the issue. Between the two I would definitely recommend Alma over Headway.

Terrible and unprofessional billing department with no clue how to properly submit claims to an insurance company. Instead of correcting there errors they bill patients. Just a fraud company….. Do not give them your credit card no matter what. NEVER! Otherwise they take money from your account before you even realize it. Also, stay away from therapist TZVI NOBLE. He is only worried about his license, not your wellbeing. His approach is dangerous.

Headway overcharged me for two sessions already and then randomly sent me a huge bill for two other sessions. One of those charges is being evaluated by my insurance, and a Headway agent already told me the other charge was an error on their end and would be removed from my account. I woke up to find they charged my card on file for it anyway. These people are, at best, grossly irresponsible. I like my practitioner, but I don’t trust Headway at all.

I wish I could give a 0/5. It took over a month for them to fill my prescription while they blamed it on the pharmacy on shortages (not true since I called the pharmacy). Ended up sending it to a pharmacy that didn’t take my insurance and cost me $300/month (when it was supposed to be $60). Cannot emphasize enough how terrible

They canceled and still charge me 75 and I went smh

No. Just….no. Virtual therapy is pretty much one of the easiest things for a provider. I’ve had two appointments and both were no-shows. When I use the chat for help… it made me wait about 10 minutes. When I explained what I was wanting to submit a report about… they said it had to be an email The admin support on this platform is horrible. That is not as bad as the actual support providers who just never show up.

Terrible company. They allow providers to book appointments within 24 hours on their end then you get stuck with $75 cancelation fees on appointments you never booked. This is a major scam that needs a class action lawsuit taken on. Their customer service is garbage. After dealing with an AI chatbot you may finally get to a "live" agent in the same chat window. Keep in mind there is no way to cancel your account but through this "live" agent. There is no number to call no one you can speak with. You then have to jump through their hoops to finally get your account deactivated (hopefully). They will prevent you from removing your payment information once its tied to them which is very concerning. They pretty much control your credit card once you are a user. I plan to reach out to any attorneys that specialize in digital rights of users to start a class action against this company for its violation of user/consumer rights here in the United states. If you are an attorney please contact me via email so we can discuss further. Thank you