customer
Easy to use
Easy to use and less work for me since they do the billing.
Response from HeadwayJul 28, 2023
Thank you for the feedback!

Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 1,508 reviews with 5 stars · Clear filters
customer
Easy to use and less work for me since they do the billing.
Response from HeadwayJul 28, 2023
Thank you for the feedback!
Debby F.
I am a provider on this system and I have referred many clients to it over the past 6 months. This is a wonderful platform from the provider point of view as it is easy to add clients, use the calendar, write notes and keep track of billing/payments. The support available to both myself and to my clients has been thorough and professional. This company far surpasses the other platforms I have worked on - ie Better Help and Alma. My clients say that their experience is much easier and they all feel attended to. I am thrilled to be working for them.
Response from HeadwayJul 28, 2023
Thank you so much for the feedback! Glad to have you here.
Dina M.
I can't express how thrilled I am with the positive experience I've had using Headway. From the moment I signed up, Headway has transformed the way I manage my professional life. This platform offers a range of superb tools that make everything, from scheduling to insurance verification, a breeze. Headways' quick insurance verification process has saved me countless hours of paperwork and phone calls. With just a few clicks, I can easily verify my clients insurance coverage which is a huge help in today's fast-paced world. It's efficient, secure, and the peace of mind it offers is invaluable. Furthermore, the customer support team is top-notch. Anytime I've had a question or needed assistance, they were incredibly prompt, courteous, and helpful. It's clear that they genuinely care about their users and want to provide the best possible experience. Headway has become an indispensable tool in my professional life, making me more organized, efficient, and informed. I wholeheartedly recommend Headway to anyone seeking to elevate their productivity and stay ahead in their career.
Response from HeadwayJul 28, 2023
Thank you for the kind and thoughtful feedback! We're happy to have you with us.
Super A.
I have read some of the other reviews here and I disagree with many points, as a therapist. My rates are higher through Headway than when I billed insurance privately and the number of claims that have gone through and paid successfully is far higher than when I completed them on my own. I love not having to do the paperwork and billing, as well as the transparency for clients to know immediately what their copay or fee/deductible is.
Response from HeadwayJul 28, 2023
Thank you so much for the thoughtful feedback! We're happy to have you with us.
Mayra L.
I have been a therapist with headway for almost two years now and am thoroughly satisfied. I have not had many issues, but when I have, they have been quick to resolve. Headway makes it very easy for me to bill and schedule my clients.
Response from HeadwayJul 28, 2023
We're so glad to hear Headway has made serving your clients easier. Appreciate your feedback!
customer
As a therapist, I utilize Headway for billing and insurance verification. If there is an issue, I email as directed and I receive a response and clarification/solution within few days. As a solo practitioner in private practice, this has cut down on time and headache on dealing with insurance verification and following up on billing (as I previously did on my own) and frees up time for me to focus my energy on the clinical work with my clients. Grateful I was referred to this platform by a colleague two years ago.
Response from HeadwayJul 28, 2023
Thank you so much for the feedback!
Lindsay H.
I’m so grateful for headway! With their help, I’ve been able to open and run a successful private practice. With them handling the insurance claims and verification, I can see my clients and provide them with the care they need and deserve. Without Headway, I would have never been able to go off on my own. My clients are also grateful that Headway has made care more accessible to them. I’ve had minimal issues using Headway, and anything that has come up was resolved quickly.
Response from HeadwayJul 28, 2023
Thank you so much for your thoughtful review! Happy to have you with us.
Kenya R.
The presenters did a great job, offering useful information about how to market my practice in addition to answering attendees questions.
Response from HeadwayJul 28, 2023
Thank you for the review! So glad it was helpful.