HeadwayReviews of headway.co

Response from HeadwayJul 11, 2026

Hi Joseph, We’re glad the payment experience has been helpful. Thanks for taking a moment to share what’s working well. – Adam

Response from HeadwayJul 11, 2026

Hi Marisa, Thanks for sharing this feedback. We’re glad the platform has been easy to use and that issues have been resolved in a timely way. We also hear your point about wanting the option to speak with a person. That feedback is helpful as we continue improving the support experience. – Adam

Response from HeadwayJul 11, 2026

Hi Desiree, We’re glad to hear onboarding has been a positive experience so far. Thanks for sharing this as you continue getting set up and moving toward seeing clients on the platform. – Adam

Response from HeadwayJul 7, 2026

We’re glad to hear the team was helpful once you connected with them. We also appreciate the feedback about making it easier to reach the right support path when you need help. Thanks for taking the time to share this. – Adam

Response from HeadwayJul 7, 2026

Hi Claribel, We’re glad the billing process has been working well for you. We also hear you on wanting a stronger flow for new client referrals and booking — that’s helpful feedback as we continue improving the provider experience. Thanks for taking the time to share this. – Adam

Response from HeadwayJul 3, 2026

Hi Marie, Thank you for sharing this. We’re so glad the support team has been helpful, and we’ll make sure your kind words are passed along. We also hear you on the credentialing waitlist. That process should feel as clear and efficient as possible, and your feedback is helpful as we continue improving the provider onboarding experience. – Adam

Response from HeadwayJul 3, 2026

Hi Sarah, Thank you for being part of Headway for so many years and for sharing such thoughtful feedback. We’re glad the support, scheduling, and AI tools have been helpful for your practice. We also appreciate the specific suggestions around cancellations, insurance transparency, provider pay, and easier access to support. That kind of detailed feedback is valuable as we continue improving the provider experience. – Adam

Response from HeadwayJul 1, 2026

Hi Paul, Thank you for the kind words about Headway. We’re glad the overall experience has been positive, and we hear you on the need for better access to human support when technical issues come up. That feedback is important, and we’ll make sure it gets shared with the right team. – Adam