HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 313 reviews with 4 stars · Clear filters
RL
Headway has been helpful as a billing platform. As an independent clinician being able to rely on Headway to submit and process claims and also call insurance has been extremely helpful.
Response from HeadwayJul 18, 2026
Hi RL, We’re glad Headway has been helpful with billing, claims processing, and insurance support. Thanks for sharing this — we know how valuable that support can be for independent clinicians. – Adam
Michelle L.
At Headway there is are resources available and support when needed. Headway also aids in the process of finding clients for clinicians. Pleasure working there.
Response from HeadwayJul 18, 2026
Hi Michelle, We’re glad the resources and support have been helpful, and that Headway has helped with finding clients for your practice. Thank you for sharing this — we’re happy to support your work. – Adam
Monica S.
It's been a great source for referrals. Improvements need to be made with verification of insurance and timeliness of updating deductibles and copay information.
Response from HeadwayJul 18, 2026
Hi Monica, We’re glad Headway has been a strong source of referrals for your practice. We also hear your feedback around insurance verification and keeping deductible and copay information updated more quickly. That accuracy matters, and we’ll share this with the team as we continue improving the provider experience. – Adam
LW
Great intro conversation - however I cannot find a link to fill out info for my first session. Follow-up with link would be very helpful especially given the high fee of they cancel.
Response from HeadwayJul 14, 2026
Hi LW, We’re glad the intro conversation went well. If you still need help finding the right form or account link, please reach out here so our team can help: https://care.headway.co/contact – Adam
Taralynn
It’s great in so many ways. I love it because it helped me build my practice. My clients love it because it’s easy and convenient. The only reason I gave 4 stars is because Headway promises a $350 bonus for referring a clinician and $100 to the clinician that was referred. That never happened. There is also the promise of $90 for your Psychology Today profile and that never happened. I would have joined either way but still feel a little disappointed with the dishonesty.
Response from HeadwayJul 14, 2026
Hi Taralynn, Thank you for sharing this. We’re glad Headway has helped you build your practice and that the experience has been easy and convenient for your clients. We also hear your disappointment around the referral incentives. Those details can be account-specific, and we’d like our team to review what happened directly with you. Please reach out here so we can take a closer look: https://care.headway.co/contact – Adam
Michelle S.
Great experience so far with what you have to offer and it is greatly appreciated you keep evolving. I am an LMFT and do alot of couples which rates are usually $25 less than other codes. Would love this rate to be negotiated higher. I have talked to many therapists and my colleagues agree it is more difficult with 2 or more in a session and would like the rate to reflect that. My colleagues have also said they don't offer couples therapy as much because of this. Also, I would like them to be able to sign up together. Thank you
Response from HeadwayJul 13, 2026
Hi Michelle, Thank you for sharing such thoughtful feedback. We’re glad your experience with Headway has been positive so far and that the platform continues to feel valuable as it evolves. We also hear your points around couples therapy, rates, and making it easier for people to sign up together. That feedback is helpful as we continue improving the provider and client experience. – Adam
Rosaline H D.
What I truly dislike about headway is the fact that it is impossible to speak to a human. Not everyone does well with chatbots. I have a difficult time getting the chatbot to understand my issue. Then that leaves me reading and responding to multiple emails a day answering questions from customer service representatives. I think time could be saved on both sides if we can just have a quick conversation.
Response from HeadwayJul 11, 2026
Hi Rosaline, Thank you for sharing this feedback. We hear you — not everyone prefers chat or email, and a quicker path to the right person can make support feel much easier. We appreciate you calling this out and will share it with the team as we continue improving the support experience. – Adam
Dorothy G.
I am a clinician with your company. The only thing I wish you guys did was bill NJ Medicare, Medicaid, LAC billing with a supervising clinician and had a way to call for assistance.
Response from HeadwayJul 11, 2026
Hi Dorothy, Thank you for sharing this feedback. We appreciate having you as part of Headway and hear your suggestions around expanded billing options and easier access to live support. Those are important parts of the provider experience, and we’ll share this feedback with the team as we continue improving the platform. – Adam