HeadwayReviews of headway.co

Headway has overall been a good experience. More recently there have been glitches in logging in and a delay in loading my calendar. A recent issue with logging in kept me from completing notes prior to cut off and led to a delay in pay for me. Additionally, Headway does not offer the ability to processes claims in more than one state - as their competitor does. I started with Headway before branching off to using similar services for billing. Until recently, support agents have been really helpful. When I emailed with my issue with logging in I was given the run around. I've stopped contacting support about the issue even though I'm still experiencing it. I've been with Headway for almost a year now so I'm okay with seeing this through for now, but if I was new to the platform I don't know what my perception would be.

When I started my private practice, Headway was great! It increased accessibility from clients to my practice- allowing me to accept clients who understandably wanted to use their insurance to pay for services. Highlights for me were consistently getting paid every 2 weeks, no hassle of dealing with insurance agencies, fairly competitive pay, and no fear of clawbacks. For therapists who work with adults, I still think it is great! As a children's therapist though, barriers to service provision became increasingly apparent over time. My hope is that Headway might consider the following adjustments to support more children's therapists utilizing Headway: - allow billing for school-based services - allow billing for home-based services - allow billing for family and parent-only session on the same day - support multiple credit cards and payer profiles to facilitate co-parents alternating payments for child services - allow billing for consultation with integral members of client care team (e.g. teacher, psychologist, pediatrician, psychiatrist, school administrator, speech therapist, occupational therapist, etc.) - increase the reimbursement rate for family sessions (with and without the client)

After joining and looking at their platform more closely, I decided to request a cancellation. I emailed Headway and received no response. I sent 4 emails referencing the first request to cancel and today received an email one month later stating, they’re not refunding my fee because it was discounted despite me never going into the app after the first day. Very poor customer service and poor business sense while grabbing the money. Buyer beware. Thanks for teaching me a lesson Headway. Interesting that you’re attempting to help people be better and more educated and this is the position you take. Headway did reconsider and offer a refund. Therefore I’m changing my rating to 3 stars as I still had the same experience until achieving the desired outcome.

I like the platform, not getting enough referrals.

I like the platform it is user friendly for most of the admin work (scheduling, easy to write notes/use templates). There is a few things to improve on: being able to receive messages quicker when therapist emails the team about a question (in general) or especially for insurance verification as it is time sensitive and I also don't want to lose potential new clients. I think there should also be a section where we can access all forms in one location including (HIPAA, consent for trreatment/ policies, being able to interact with other providers etc).

I appreciate the guidance of Headway staff along the way. Also, it is helpful for my clients to receive their estimated copays prior to each session. However, waiting 2 months to get paid after my first billed session has been difficult.