Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
headway.co
Website
headway.co
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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FINALLY a company that takes care of patients AND PROVIDERS
I love how they actually take the life and value the provider and streamline services so we don't have to waste time chasing money, filing confusing claims, and we can focus on providing SERVICES that we are trained to do... THERAPY! I also loved how during the cyber attack they continued to pay us. If it wasn't for the consistent payments I received through headway, I would have been forced to shut down my private practice and may have not been able to feed my family.
Response from HeadwayApr 29, 2024
We appreciate you being a part of Headway and thank you for the kind feedback! Looking forward to continuing together.
CU
customer
Great customer service
Great customer service, good rates, and a well managed company.
Response from HeadwayApr 23, 2024
Thank you for the kind feedback! Glad to have you here with us.
EP
Eric Pierce, LCSW Los A.
Easy to Use and Getting Paid What I Deserve
What makes the experience great is the ease of the website. Also the templates are easy to use. I like how Headway is expanding insurance offerings. Most of all the payment rate per session is excellent.
Response from HeadwayApr 17, 2024
Thank you for the feedback! We appreciate you being a part of Headway and look forward to continuing with you.
HM
Henri M.
Headway is great billing platform and…
Headway is great billing platform and referral source for new clients. Easy to use assessments as well.
Response from HeadwayApr 15, 2024
Thank you for the kind feedback! We appreciate you being a part of Headway and look forward to working more with you.
MH
Mental health T.
Quick response and very clear answer…
Quick response and very clear answer about verifying a clients insurance
Response from HeadwayApr 12, 2024
Thank you for the feedback!
WE
Wendy
Ease of use.
Ease of use.
CD
Charles D.
Works smoothly and efficiently.
Works smoothly and efficiently.
CU
customer
Dear Headway Team
Dear Headway Team,
I am writing to express my appreciation for the incredible service and support that Headway, the online therapy platform, has provided to me as a mental health provider. As a dedicated professional in the field, I have had the pleasure of working with your platform and would like to commend you for the numerous positive aspects of your service.
First and foremost, the user-friendly interface of the Headway platform has made it seamless for me to connect with clients and provide them with the care and support they need. The accessibility of the platform has allowed me to reach a broader audience and offer my services to individuals who may not have had access to traditional in-person therapy.
Moreover, the commitment of the Headway team to ensuring the highest standards of care and professionalism is truly commendable. I have always felt supported by your team, and the resources and tools you provide have been invaluable in delivering effective therapy to my clients.
While I appreciate the benefits that Headway offers, I would like to address a couple of concerns that have been raised by myself and other providers. The first concern is the issue of referrals. Some providers have expressed challenges in receiving a consistent flow of referrals through the platform. I believe that enhancing the referral system could further benefit both providers and clients, ensuring that individuals in need of therapy are efficiently matched with the right professionals.
Secondly, there have been discussions about potential fee increases for providers on the platform. While I understand the need for adjustments to sustain the quality of service provided by Headway, I urge the team to consider the impact of such changes on providers, especially those who may be operating within limited budget constraints.
In conclusion, I want to emphasize that my overall experience with Headway has been overwhelmingly positive. The platform has empowered me to make a meaningful impact in the lives of my clients, and I am grateful for the opportunity to be a part of such a reputable and innovative online therapy platform.
Thank you, Headway, for your dedication to mental health care and for continuously striving to improve the services you offer to both providers and clients. I look forward to continuing our partnership and contributing to the positive impact that Headway has on the mental health community.
Warm regards,
Gillious S. LCSW
Response from HeadwayApr 3, 2024
Thank you for providing that thoughtful and kind feedback! We appreciate you being a part of Headway and look forward to growing together.