HeadwayHeadway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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Showing 118 reviews with 3 stars · Clear filters
Paulette M.
I was hoping that Headway would provide clients. I’ve been on for months and only have ONE client
Response from HeadwayJun 28, 2024
Thank you for taking the time to let us know and share your experience. We would be happy to provide some suggestions around how to increase your referrals! If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can assist.
Michelle E.
Right now I can't confirm my recent appointments and I am frustrated by that. I know it will get figured out but I will start the week off with work from last week.
Response from HeadwayJun 10, 2024
Thanks for the review and so sorry to hear this. We'd be happy to help with this! If you could please reach out via our contact form (http://headway.co/contact), a member of our support team can help out.
customer
You have NO immediate online response and when people respond, if we respond to them it goes to "info" and nobody reads it. We need a real live person for 24/7 assistance. My multistate insurance certification takes longer than it should. Clients were left with no service for weeks due to your inability to provide them with immediate services - since they were already seen by me for a long time.
Response from HeadwayMay 22, 2024
Thank you for taking the time to let us know and share your experience. We do provide a live chat option currently that may be a better fit for you. If you could please reach out via our chat or contact form (http://headway.co/contact), a member of our support team would be happy to assist further with anything you need help with.
Amy
I feel the company does little to make communication smooth and timely with headway staff
Response from HeadwayMay 20, 2024
So sorry to hear this and thank you for letting us know! If you have any questions, please reach out via our chat contact form (http://headway.co/contact), a member of our support team would be happy to assist further.
Ann M.
I wish there was more access to Support, And more streamlined documentation would be appreciated.
Response from HeadwayMay 20, 2024
Thank you for the feedback! If you ever need to reach out we're here to help. You can reach out support team anytime via our contact form (http://headway.co/contact) and we'd be happy to assist.
Thomas R.
I'm torn. I like the look and feel of the website. I think the scheduling of virtual or in person meetings and virtual call quality is good. Perhaps I think some improvement on the payment/insurance side would make me more a 5-star review. I'd like to have the ability to upload more payment types--currently only allows you to save one credit card for example. Also, my workplace has an EAP with therapy sessions included. My provider using Headway accepts this type of coverage, however headway doesn't allow me to use them and that's how they do billing. I'm sure it is a headache working with the insurance companies, but I think those kinks should be worked out in a good application. I hope this review is useful for developers.
Response from HeadwayMay 10, 2024
Appreciate the thoughtful feedback! We're always working on improving and expanding our networks to accept more types of coverage in the future.
customer
The ease of verifying client insurances . The lack or absence of referrals and low reimbursement rates for some insurances like Cigna
Response from HeadwayApr 2, 2024
Thank you for the feedback! We appreciate you being a part of Headway.
Francis B.
Not enough referrals to use the platform.
Response from HeadwayFeb 5, 2024
Thanks for the review and so sorry to hear that! If you could please reach out via our chat or contact form (http://headway.co/contact), a member of our support team can help out regarding how to receive more referrals.