HeadwayReviews of headway.co

I really like the platform I like the thought the convenience as well as the variety therapist you could choose from. But I don’t think in my experience that headway is doing their due diligence to make sure that the therapist are fully available and capable of helping individuals. The therapist that I linked up with and was attempting to see was not very professional. I had a consultation and it sounded like she was doing busy work in the background washing dishes driving at one point, our call got disconnected. Not to diminish my reason for seeking out therapy however, I can’t even imagine somebody in a worse state than myself having to deal with these frustrations while trying to seek self help. Even attempting to go to therapy was a lot for me. When I finally set up the consultation and an actual appointment, my therapist canceled on me after drilling into me that it was incredibly necessary that I keep all appointments and do not make any changes and that I am fully committed. Which I was however she was very unprofessional I won’t be using this site and I’m going to try other methods because I don’t see the point in seeing someone who is worse off than me and seeking them for help when they’re not even able to help their own schedule

I had an overall terrible experience with Headway and strongly advise people to look elsewhere. They withdrew funds twice from my account in a single month, which completely drained my balance and left me in the negative.When I contacted customer service to resolve this error, a supervisor denied my refund. They did this fully knowing that their mistake left me with absolutely no money for basic necessities like food and bills. This company has zero empathy and unacceptable billing practices. I do not recommend them to anyone. I was disappointed that, after you reading my review, no one reached out to me directly via email or phone. Instead, I was asked to send yet another email in response to your reply. Unfortunately, that only reinforces my concerns about the level of customer service I’ve experienced throughout this process. At this point, I don’t feel I should have to continue following up in hopes of getting this matter resolved. I had hoped someone would take the initiative to contact me and work toward a resolution. As I’ve mentioned before, I don’t want to keep going back and forth. I simply wanted this issue to be handled with care, urgency, and professionalism.

Suzzane Markey she also goes by Suzy Markey should not be working with children at all.

If I could leave zero Stars I would. Two providers two appointments booked both of them missed it. Don't bother making an appointment because they're not going to keep it

I was scheduled to see a therapist. I booked the appointment online selected one of the times they gave me the day of the appointment. I got a message from the therapist that she had a conflict she needed to change the time my time is very valuable and the time I chose was when I could do it she had the audacity to charge me $100 cancellation fee. This is one of the worst Therapy places out there don’t go and talk to anybody through this site, it is a rip off. The therapist name was Diane and she should not be involved in doing online therapy. What a load of crap I want my money back. They suck.

I will start off by saying my therapist Melissa was great and none of this review reflect her in any way. All I can say is STAY AWAY FROM HEADWAY. The company does not care about your mental health. They care about your money. When I moved companies to stay with Melissa, I checked and it seemed my insurance wouldn’t cover the visit. They asked me for a copy of my insurance card, ran it and told me that it was going to cost $X to be seen. So I have my usually every two week visits. After. Is it 4 or 5, they reach out and say Oops we made a mistake! It’s actually $2X dollars for each visit so you owe us all the money for the past visits where you didn’t pay enough. I spoke with the tram and they admitted they made a mistake when they checked my benefits. I petitioned that in good faith they should waive the charges for the back pay and they are doubling down on keeping the charges in place. I highly highly highly recommend going to thriveworks instead. When I was with them, they never back billed, late charged, etc. they were always friendly to work with. Also, most importantly, you could talk to somebody on the phone. With headway, your only option is emails. They don’t have a phone number. So this whole thing has been miserable. UPDATE: Headway has reached out to me below by replying to this post. This is all for their own optics. After getting CMS and the state of NJ involved and writing them a strongly worded email, they have elected to waive the extra charges. Just so you know, this was their exact verbiage: “Despite knowing that your charges are valid, your outstanding charges have been removed by our internal team.” Instead of an apology and we will do better, it was this.

The customer service team at Headway leaves much to be desired. Not only did an employee fully hang up on me, but the Headway team refused to investigate this matter and accidentally sent me their process for dealing with complaints, which lacked professionalism. They also refuse to answer questions regarding insurance and payments to providers, even though both my provider and insurance company directed me to them for further questions.

My experience with Headway has been extremely disappointing and financially devastating. Before starting therapy, I completed my intake by telephone with a Headway representative. I provided all of my insurance information and was told that my plan was in network. Based on that representation, I began treatment and attended seven therapy sessions. After those seven sessions, Headway informed me that my insurance was actually out of network and attempted to hold me responsible for the cost. To make matters worse, when I contacted my insurance company, I was informed that Headway had never submitted any claims for my sessions. I am now facing significant financial hardship because I relied on the information provided to me at intake. I believe it is deeply unfair to assure a patient that they are covered, allow multiple sessions to take place, and only later inform them of a coverage issue without first submitting claims to the insurer. Customer support has also been frustrating. It is difficult to reach a real person, and many responses appear automated, making it challenging to resolve a serious billing dispute. I encourage anyone considering Headway to verify their coverage directly with their insurance company and obtain written confirmation before beginning treatment. My experience has left me feeling misled, unsupported, and extremely disappointed.